Category: Marketing Services Cardiff

How to Effectively Engage Your Audience Through Email Marketing

Gone are the days of Spray and Pray email marketing. You cannot do those once customary ‘Email blasts’ to every subscriber on your contact list. The email marketing landscape has changed rapidly, thanks to the ever-increasing demand for personalized messaging. Striving for higher subscriber engagement is the primary reason behind this transition. However, things are not as simple as they seem to be since subscriber engagement is about sending the right message to the right message person at the right time.

As per a recent report by Campaign Monitor, “Increasing customer engagement rates was the most important goal for 58% of marketers and the most significant barrier for 44% of marketers.” These numbers show how much customer engagement means to email marketers and how crucial it is to enhance it.

Hence, I have compiled a few of the most effective tactics that you can pursue to take your subscriber engagement rate through the roof.

Dynamic and storytelling content

‘Content is king,’ and content hasn’t earned that title just like that. For any communication, be it personal or professional, communication is the soul, which stands true for email marketing. Weaving storytelling content in your emails would immediately elevate their online experience. They would be hooked from the get-go. However, it is some extra effort to sync your storytelling and branding together, but it is subscriber engagement you are aiming for, so you go to give it everything.

You can feature value-added content in your storytelling, such as news, tips, customer success stories, tips, and much more. As per a Forbes report, “millennials no longer become engaged through pure ads.”

When you strike the right chord with the subscribers, your engaging content will start impacting the sales as well. Connecting with people at a personal level leaves a profound impact on their buying behavior, and if executed right, it can do wonders for your brand.

If you are also looking to enhance your email campaign’s engagement appeal, then look no further than Mailchimp email experts or Marketo certified experts. They are the best in the business of taking your email marketing endeavors to the next level.

Impactful subject lines

On average, 121 emails are being received in every inbox each day. That’s a lot of emails, irrespective of whether they are personal, professional, and promotional. Now, in this sea of emails, the subject line is the deciding factor if your emails would be opened or will be another forgotten message that was never read in the first place.

It’s imperative to create subject lines that make a substantial impact on the readers. They will appeal to them and boost your engagement rates. A well-crafted subject line is short, tempting, and descriptive. You can go for different tonalities such as personal, informational, how-to, etc. Inserting emojis in subject lines is clever since they promise higher CTRs.

Here is a good example of how a precise subject line can set the right premise for your email. The subject line for Postable’s email says, “Refer your friends and get $$$.” The messaging is to the point clear, and hence, the recipient knows exactly what to expect once they open the mail.

Source: Really Good Emails

Personalized emails

A Campaign Monitor report found that “improving email personalization was the number one goal for 38% of marketers and was also the number one challenge for 36% of marketers.” To achieve personalization in your email marketing campaign, you can practice marketing automation, email list segmentation, and even third-party integrations.

Striking that chord with the recipients is easier if the content you serve them is relevant to them and as per their interests. Personalization doesn’t stop at just adding their name in the subject line. Instead, you can engage with them in even more ways, such as writing first-person emails and more. The plan is to give them a feeling that you understand your email subscribers and value them.

The following email template example depicts the point I am trying to make. When a subscriber sees the recipient’s name at the outset, they will trust you more, which would lead to much higher engagement. This email sounds more like a well-thought letter than a robotic email that you and I already receive truckloads of on a daily basis. Hence, a personalized email is a perfect start to have a loyal and engaging subscriber base.

Source: Really Good Emails

Segmentation of your email lists

Personalization gets you higher subscriber engagement, and nothing comes closer to personalization than segmenting your target lists. As email marketers, we create so much content that we sometimes forget diversity amongst our respective user bases. Information that’s relevant to one subscriber might be redundant for another. A great way to serve both of them is by segmenting your email list and creating specific personalized content based on that.

For example, if you experience low usage rates, then sending out re-engagement emails to engage inactive customers would be the best thing. For a more consistent customer, you can update him about the upcoming deals and offers.

The big takeaway here? In the end, customer engagement is decisive to customer acquisition and eventual customer retention. However, before trying to engage with them, it’s better to understand them first. It’s indispensable to have an understanding of who your customers are, what they prefer, or what’s the best way to connect with them.

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The post How to Effectively Engage Your Audience Through Email Marketing appeared first on Social Media Week.

http://socialmediaweek.org/blog/2020/12/how-to-effectively-engage-your-audience-through-email-marketing/

How Reddit is Expanding its Video Presence with Dubsmash

2020 has seen a surge in the ever-expanding category of video offerings, particularly short-form, geared toward younger audiences. The latest to make a place in the space? Reddit.

The platform recently revealed its acquisition of short video platform Dubsmash. While the app will retain its own platform and brand, Reddit will integrate its video creation tools to help boost the creative opportunities available to creators and brands.

“Video is increasingly core to how people want to connect, and as we continue to grow our community, we’re committed to providing the best possible tools users need to find, create, and interact with one another through video,” Reddit shared in the official announcement.

The path towards video

Since launching native videos in 2017, Reddit reports usage has increased sharply, growing 2X in 2020 alone resulting in millions of organic video uploads. Separately, a spokesperson for Reddit shared with sources at Social Media Today that A Reddit spokesperson told SMT that, RPAN’s first year, over 291,000 streams were shared on the platform, by more than 54,000 streamers.

While initially these streams were capped at 45 minutes, there’s now a way to extend the length, which could open the window for creators to monetize their videos and tap into Dubsmash’s 52 million daily active users.

For some background, Dubsmash stands as one of TikTok’s biggest rivals that gained initial traction in 2015 as a lip-sync video app. In 2017, it broadened its appeal by incorporating more features that would earn it the title of social platform and moved its headquarters from Berlin to Brooklyn. Fast forward to this year, it had over one billion downloads and was second in the short-form video market.

Elevating underrepresented voices

Consumers prefer realistic portrayals of life versus displays of escapism, therefore it’s more important than ever to listen to their conversations rather than predict what they want or value.

In this vein, platforms must adapt as brands now take a stance on political and social issues far more than in previous decades, not only offering a branch of support but also acting as advocates for the consumers they represent and the issues they face.

Per the announcement, Dubsmash as a “welcoming platform for creators and users who are under-represented in social media.” Roughly 25 percent of all Black teens in the U.S and females represent 70 percent of Dubsmash users. This seems to align nicely with Reddit’s mission of fostering a sense of community and belonging via thousands of topics and passion points.

“In our years of building Dubsmash, we’ve learned how video can spark creativity, unlock interactions, and deepen connections within communities,” added Dubsmash’s co-founder and president, Suchit Dash. “Our focus is showing a different side of the internet.”

The transition to video — it’s only beginning

“The transition to video will be bigger than the transition to mobile,” explained Reddit Chief Executive and co-founder Steve Huffman in a statement to the Wall Street Journal. “We’re still only at the beginning.”

Video streaming apps specifically saw a 40 percent YoY spike with games, (35%), financing and shopping apps (25%), and social and communications apps (20%) following closely behind. Overall, it’s safe to say mobile adoption was accelerated by the global pandemic in ways that simply cannot and will not be reversed. App Annie predicts we’re ahead by roughly 2 to 3 years.

As we look ahead, predictions show that video will account for 78 percent of mobile traffic by 2021, up from 60 percent today. TikTok may be the king for now, but that won’t stop others from making their mark.

In an era of empowered consumers, video will continue to a core format central to how we find, share, and relate to content. Experiences should be the primary focus for brands — and these have to be easy-to-navigate, immensely creative, and match the space and flow of communication. Video is one of these focus areas worth integrating into your content strategy.

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The post How Reddit is Expanding its Video Presence with Dubsmash appeared first on Social Media Week.

http://socialmediaweek.org/blog/2020/12/how-reddit-is-expanding-its-video-presence-with-dubsmash/

How Twitter is Driving Tweet Exposure and Virtual Hangouts

It’s hard to believe more than seven years ago Snapchat unveiled “Stories,” a feature allowing consumers to string together images and videos into a digestible, diary-esque sequence that would disappear after 24 hours. It proved so popular that several other prominent players including Instagram and LinkedIn created their own Stories doppelgängers.

Most recently, Twitter is carving its name in this space. Last month Twitter introduced its own take on stories—fleeting tweets called Fleets. Now it’s making it easier to share Tweets inside stories on other platforms.

Integrating Tweets into Instagram and Snapchat

In the latest move, users can transform Tweets into stickers within Snapchat, with the ability to customize content with other traditional creative elements found across other versions of Stories including captions, filters, and Bitmojis. Previously, if someone wanted to share a tweet on Snapchat, they’d have to resort to taking a screenshot of it and manually inserting it as an image, without having access to any of Snapchat’s camera or editing features for added flair.

Here’s the full breakdown:

  • Tap the share icon on a Tweet (it must be public — not a protected tweet)
  • Select the Snapchat icon at the bottom of the share menu to create the sticker. This will open directly to your iOS Camera and generate an immovable sticker if you are already signed in and not in the process of creating a separate Snap
  • Take your Snap — either photo or video — and customize with captions and Snapchat Creative Tools including your Bitmoji, Cameo and Filters
  • Select the blue “Send” button to distribute to individual friends or groups
  • Once shared, the Snap will link back to the Tweet  thread on Twitter where you can see the whole conversation

Outside of Snapchat, Twitter also revealed it will soon launch a small test of a similar feature to let iOS users share tweets in Instagram Stories.

Doubling down on virtual experiences and live video

In the virtual hangout realm, Twitter also announced its acquisition of the video app Squad. Per TechCrunch, the startup’s co-founders, CEO Esther Crawford and CTO Ethan Sutin, along with the rest of Squad’s team will now join Twitter’s team across its design, engineering and product departments.

Similar to the likes of Houseparty, Squad allows groups to connect with each other in real-time but the key differentiator that helps it rise above the noise is screen-sharing. As shown in this example, any chat participant can share their screen which can spur discussion around other platforms and content forms including private messages. Put differently, the objective here is context and facilitation of broader discussion around Tweets.
Squad will help Twitter “bring new ways for people to interact, express themselves, and join in the public conversation,” Twitter VP of Product, Ilya Brown, shared in a tweet.

Earlier this year, the startup noted that its usage had increased 1100% as a result of the lockdowns due to the global pandemic. It also garnered $7.2 million in venture capital from First Round, Y Combinator, betaworks, Halogen Ventures, and ex-TechCrunch editor Alexia Bonatsos’s Dream Machine amongst several other investors.

The future of multi-participant chat

2020 was a case in point that to succeed, platforms must innovate and provide new functionality to expand app usage. Tools including interactive Q&As, live chats, gaming, and livestreaming are golden tickets to ensuring longevity for their ability to help both creators and brands achieve more personal forms of entertainment and monetize their offerings.

While the future of Fleets may be uncertain, Twitter’s acquisition of Squad feels like a step in the right direction to standing the offering up. Connection to real-time trends and close friends is tablestakes in today’s landscape and perhaps this move will open the floodgate for a revamp of Twitter’s app. For instance, a dedicated tab emphasizing video clips and discussions via Squad. With the angle of simple, multi-participant chat, it also ticks another important box regarding consumers craving more intimate interactions that are welcomed versus those that are forced and disruptive.

Image credit via TechCrunch

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The post How Twitter is Driving Tweet Exposure and Virtual Hangouts appeared first on Social Media Week.

http://socialmediaweek.org/blog/2020/12/how-twitter-is-driving-tweet-exposure-and-virtual-hangouts/

4 Data-Driven Digital Marketing Tactics to Embrace in 2021

The new year is fast-approaching, so it’s high time that we evaluate our marketing strategy and come up with tactics to shake things up.

Digital marketing is one of the fastest-changing industries out there – is your marketing strategy agile enough to adapt?

There have been multiple marketing innovations introduced in 2020 (driven by both technology and the pandemic that has changed all the aspects of our lives), yet one trend is the most prominent one: Data

Never before have brands had access to so much marketing data that includes:

  • Internal / private data (customers’ emails, buying preferences, etc.)
  • Public data (like competitors’ identifiable marketing tactics, overall shopping trends, etc.)

You don’t need to be a data scientist or invest hundreds of thousands of dollars in data collection agencies to create a data-driven marketing strategy these days. Thanks to the Internet, big and small brands can access more data that they can process.

And it is a beautiful thing because it gives a competitive advantage to smaller brands that are eager to innovate.

Here are a few data-driven tactics anyone can implement, even without technical skills:

Improve Your Data Quality

Data: Brands lose up to 20% of revenue due to poor data quality practices (Source: zdnet/ Data Quality)

Sisense defines data quality as follows:

Data quality measures the condition of your data, using factors such as accuracy, consistency (in all fields across data sources), integrity (whether the fields are complete), and usability.

How to identify poor data quality? There can be a variety of factors including:

  • Is your data consistent? In other words, if it’s coming from different sources (which is usually the case), does it correlate?
  • Is your data relevant? In other words, are you using the data that helps your company’s bottom line? If you are using Facebook likes as the measure of your success, what exactly does this data do to help your revenue grow?
  • Do you collect the data you need? Does your company have the necessary data that would foster growth?

Improving your data quality is not just necessary, it’s also quite doable. There are multiple solutions that collect, organize and blend data to turn it into actionable insights delivered to each of your teams. The two easiest and the most affordable solutions include:

  • Cyfe (create dashboards to consolidate data and deliver most relevant data to each of your teams)
  • SE Ranking (pull lots of data from various sources to monitor your site health, positions, traffic, etc.)
  • Whatagraph (turn data into visualized email reports that are delivered to different teams within your organizations

Whatagraph

Embrace Inclusive Marketing

Data: Over 25% (i.e. one in 4) of US adults have a disability (Source: CDC / Disability & Health Infographics).

Are you including these people in your target audience? Do you create marketing personas that would include a disability?

Inclusive marketing refers to adapting technologies and messaging to enable underrepresented groups to fully connect with and experience brands online.

In web context, inclusive marketing often means making your website accessible to people with all kinds of disabilities and difficulties. These disabilities may prevent web users from being able to see page elements or navigate a site using a mouse or touchpad.

Including these people into your marketing strategy is not only a smart move (otherwise, every fourth user of your site may have hard time navigating it or making a purchase). It’s also a way to show that you care. This means making your marketing philanthropic.

The good news, it is also pretty easy to implement. You don’t have to re-design your site to make it accessible to users with disabilities. You can easily optimize your site for just about any sort of disability by using a solution called accessiBe.

accessiBe

There’s also a DIY way to make your site accessible but it is likely to take you some time.

Use Cross-Channel Marketing

Data: The number of channels consumers are using to make a buying decision is growing. Just over a decade ago the average consumer used two touch-points when buying an item. Four years ago consumers were already using an average of six touch-points with almost 50% regularly using more than four. (Marketing Week / Why marketers are failing to target consumers at key life events)

Many of those touch-points tend to happen on different devices and through different channels. Millennial shoppers shop from mobile devices,

For example, a contemporary consumer will search Google before buying an item after seeing a social media ad. And these two touch-points are very likely to happen on different devices.

What does it mean for businesses?

They need to be everywhere.

You should also be diversifying your content strategy with a wide array of types, in order to reach the highest potential audience, on more channels. This will also help your project build authority, which is critical in retention, churn reduction and overall brand loyalty.

Yes, have a blog. It is a great SEO tool and you should already know how to be targeting keywords by now. But in addition to this, make videos, create infographics, launch a podcast, guest on other podcasts and YouTube channels, embrace newer networks like TikTok and Instagram, and contribute to other blogs. You should be producing diverse content constantly to be able to market to different channels.

Luckily, content re-packaging tools make this process easy and affordable for brands:

  • Venngage: Turn any text into an infographic
  • Haiku Deck: Turn any text into a slideshow
  • InVideo: Turn any text into an engaging video

InVideo

[Invideo allows you to create videos for Instagram and Facebook ads, customize Youtube videos to brand them better, and more!]

Personalize Your Marketing

Data: 80% of people agree that they are much more likely to buy a product or service from a brand that provides personalized experiences (source: Epsilon Marketing / The impact of personalization)

Marketing personalization is one of the most powerful tactics out there, yet many brands don’t really understand it.

Marketing personalization is going far beyond using “the first name in the marketing email” or even “segmenting your email list by previous engagement”.

Marketing personalization is about creating on-site personalized experiences.

You are scrolling through a website and you see a handful of product suggestions on the bottom. It shows a strip of items that you can tell are based around people of your gender and your age, much of it not flattering. Mainly because it is a selection of products that you have never before purchased or needed to purchase, but that someone might assume a person of your target demographic would enjoy.

Or you are going through your email and catch sight of a message that is titled, “[Your Name], I need to speak to you right away!” Upon opening it, it is a generic, uninteresting automail from someone’s newsletter you forgot you had even signed up for. You roll your eyes and hit ‘delete’ without going any further.

The above examples show how you lazily customize to fit a potential customer. Is it any wonder the fish aren’t biting when the bait is so unappetizing?

Now imagine this:

You are on that same website and below is a collection of items you have been searching for price comparisons on all week. Others are items related to what you have purchased on the site in the past, or reviewed highly elsewhere. They are even within a decent price range of your usual budget.

Later, you are going through your email and there is a newsletter you forgot you signed up for. But rather than cheap clickbait, it has a subject line about something that interests you. You take the time to click and read the whole thing and even end up back on the website through a provided coupon for an item you had put in your cart a few days before but hadn’t pulled the trigger on because of the price. Now you are getting it for 15% off and you couldn’t be more thrilled!

Notice how each of the counterexamples totally changes the consumer experience and makes them more willing to engage with your brand. All because you showed them that you were actually paying attention to them as individuals, not a category or demographic. They are people, not walking dollar signs and stat sheets.

That is the true meaning of personalized ecommerce and when done correctly, it is a great way to generate leads that turn to profit and also build a relationship with your customer base.

Marketing personalization is becoming more and more available for smaller brands that lack huge budgets or technical teams. Finteza is a web analytics platform that comes with a powerful re-marketing solution allowing you to customize users’ experiences based on:

  • Source of traffic
  • On-site actions
  • Demographics (gender, age)
  • Location

Finteza

What’s more important, it is extremely easy to set up and very affordable.

What’s the real moral or takeaway here? Marketing innovation is a never-ending process. You can never consider this task done, but it is also what makes digital marketing such an exciting industry. Good luck innovating and reinventing!

Image by Gerd Altmann from Pixabay

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The post 4 Data-Driven Digital Marketing Tactics to Embrace in 2021 appeared first on Social Media Week.

http://socialmediaweek.org/blog/2020/12/4-data-driven-digital-marketing-tactics-to-embrace-in-2021/

Music: An Undervalued Asset in Marketing

Hosted by Jesse Kirshbaum and in partnership with Triller, Beats, Bytes, and Brands is a show exploring the future of music marketing and how innovations in social media and shifts in consumer behavior are reshaping how music is made, consumed, and shared and how brands will need a music strategy to ensure they keep pace with culture.

As Triller continues to grow in popularity, there is an opportunity for brands to reach a highly sought after demographic and engage with a bustling social video community where you can show the world who you are by capturing flawless videos and sharing them in seconds.

“Music is an undervalued asset when it comes to marketing products and embedding them in culture,” said Kirshbaum. “With Beats, Bytes, and Brands we are giving you a weekly master class, featuring various experts in this specific field, discussing current trends, best practices, key learnings, and how best your brand can utilize music as a marketing vehicle.”

The series brings together leaders in music, technology, and marketing, including Bough, Fabrice Sergent, the founder of Bandsintown, Tuma Basa, the Head of Black Music at YouTube, and Raphi Lima, head of Global Music Partnerships and Marketing at Electronic Arts.

Each episode of season one dives into relevant topics such as playlist culture, music in gaming, the do’s and don’ts of artists partnerships, and more. Viewers are invited to put their finger on the pulse of what’s hot and relevant to both brand marketers and culture at large

The eight episodes include:

  • EP1: Music Marketing with Jesus Malverde Gonzalez
  • EP2: Crafting a Music Strategy with Anthony Demby
  • EP3: State of the Livestream Business with Fabrice Sergent
  • EP4: Power of Music with Aubrey Marcus
  • EP5: Creativity and The Power of Playlists with Tuma Basa
  • EP6: Artist Partnerships with Louis Colon III
  • EP7: Music X Gaming with Raphaella Lima
  • EP8: Supporting Emerging Indie Artists with Andrew Keller

You can watch all eight episodes for free on SMW+, our streaming platform for marketers who are looking to level up in their careers, thanks to the support of Trille and Beats and Bytes.

The post Music: An Undervalued Asset in Marketing appeared first on Social Media Week.

http://socialmediaweek.org/blog/2020/12/music-an-undervalued-asset-in-marketing/

Empathy: Your Path to Becoming a Powerful and Transformative Leader

Empathy, a word that has been used extensively during 2020. It is abundant yet also scarce. It is a foundational part of being human, however, when we look at what has happened this year and when we think about our politicians, the News Media, Social Media and the role of Corporations, you can argue that empathy is very much in short supply.

This is why we teamed up with Facebook, the 404, and Michael Ventura, the author of Applied Empathy, a book that helps us understand that empathy can provide a direct path to powerful and transformational leadership, to bring you The Business of Empathy, a 12-part content series that is exclusively available, for free, on SMW+.

Last year we announced the formation of the 404, a community of multi-disciplined, digital thought-leaders brought together to take necessary steps toward solving problems that exist as a product of how we use social media. Functioning as a coalition, The 404 is made up of over 40 member companies, including Facebook, who has provided support by offering up its Global Partner Centers to host 404 events and meetings, and most recently, a new content series on our live and on-demand streaming service, SMW+.

“Facebook is proud to support the Business of Empathy program and bring the industry together to make a change for good. The global pandemic has touched all aspects of our lives, and for business leaders, it’s more important than ever to dial up empathy for our customers, employees, and communities,” shared Sylvia Zhou, Global Industry Relations and Intelligence Lead at Facebook.

Each episode of The Business of Empathy takes on a different topic and features interviews with some of the world’s most successful business and marketing leaders, including former Head of Digital for Visa and CMO of Eargo, Shiv Singh, author of Restoring the Soul of Business and former Chief Growth Officer for Publicis, Rishad Tobaccowala, and Lola Banjo, a Strategic Innovation Partner at Salesforce.

“Our world is a diverse and nuanced place and those who can perspective take and evolve their understanding and behaviors will be well poised to usher in a more inclusive, collaborative world. This is why The Business of Empathy is so important. The time for empathy is now,” said Michael Ventura, author of Applied Empathy.

The 12 episodes of The Business of Empathy include:

  • EP1: Why Empathy, Why Now? with Michael Ventura
  • EP2: Empathy and Strategic Innovation with Lola Banjo
  • EP3: Empathy, Expertise and the Truth with Shiv Singh
  • EP4: Empathy in a Remote and Distant World with Teodora Pavkovic
  • EP5: Empathic Archetypes with Michael Ventura
  • EP6: Empathy and Design Thinking with Paulette Bluhm-Sauriol
  • EP7: Empathy, Innovation, and Pharma with Cal Austin
  • EP8: Empathy and Visual Communication with Kirstin Benson
  • EP9: Exploring the Whole Self with Michael Ventura
  • EP10: Empathic Leadership with Karuna Rawal
  • EP11: Empathy and Team Culture with Kiesha Garrison
  • EP12: Restoring the Soul of Business with Rishad Tobaccowala

You can watch all 12 episodes for free on SMW+, our streaming platform for marketers who are looking to level up in their careers, thanks to Facebook’s support.

We are confident that by watching this series you will become more enlightened and educated in the ways that empathy can be transformative to your career and help you become a more powerful leader.

The post Empathy: Your Path to Becoming a Powerful and Transformative Leader appeared first on Social Media Week.

http://socialmediaweek.org/blog/2020/12/empathy-your-path-to-becoming-a-powerful-and-transformative-leader/

5 Insights to Boost Your Brand’s Social Presence in 2021 and Beyond

It’s been a whirlwind of a year and anticipating what lies ahead is no easier to navigate. Our friends at Hootsuite launched their 5th annual Social Trends report illuminating the top trends set to shape brands in 2021 and how to adapt and thrive. You can download the full report here, but here’s a peek at some of the high-level insights backed by the brightest minds in marketing and data.

A shift to short-term ROI

This year saw a rush to deliver a short-term return on investment (ROI) to recoup lost sales from the upheaval of the pandemic. In fact, 73 percent of all marketers ranked “increased acquisition of new customers” as their top outcome for social in 2021, compared to only 46% last year, marking a 58 percent year-over-year increase. This has led to a very transaction-focused year.

But transactions alone don’t create memorable brands or long-term growth.

That’s why you need to innovate to win long-term loyalty and engagement. How? By bringing back the fun to the buying process, making shopping more social and using social as a way to connect with customers, foster loyalty, and prevent disjointed experiences.


Finding your place in social conversations


The uptick in social media use in 2020 translated into numerous opportunities for brands. Unfortunately, many faltered by jumping in too soon instead of taking crucial time to listen to their audiences. The reality is, many people want to engage with each other, not brands. Those that let their audiences guide them were able to find spaces where they could fit into the conversation in a meaningful and authentic way. 



Brands who will find success in 2021 are not necessarily the ones leading the conversation, but rather finding creative avenues to fit into it and break through the walls of indifference.

To join the conversation instead of just interrupting, lean into user-generated content (UGC) in lieu of costly content production, bolster social listening to find where you fit, and pick your time and place for engagement and participation. 



The tipping point for baby boomers

Baby boomers are spending even more time on social platforms now as a result of the pandemic, yet marketers still overlook and under-represent this lucrative group in favor of targeting younger demographics.

Why? For one, we have a tendency to fall prey to the irresistible chase of newness—rather than pursuing effectiveness. To capitalize on boomers’ growing tech enthusiasm, look to smart segmentation and thoughtful representation. That’s how savvy brands like yours will leapfrog over companies still stereotyping. 




Tying engagement data to identity

Social media isn’t simply about racking up likes, those are just a means to an end. You want to make sure your social efforts drive real results for your business. To do it, move beyond reactions and dig deeper to see how social data can help you understand your customers better.

Linking social media engagement to identity is more critical than ever for marketers. After so many traditional approaches fell by the wayside, it’s become the strongest bridge between brands and customers. To achieve this, look to establish a solid UTM framework for both paid and organic ads and integrate your data into your CRMs. This will ensure greater visibility into customer touchpoints and untapped opportunities.

Success will boil down to taking steps — big or small — to gather key insights from quantifiable data. Be sure to map these back to your broader marketing objectives to avoid getting lost in a pit of attribution or stuck measuring social in a silo.

Becoming a purpose-driven brand

While 2020 wasn’t the beginning of the shift towards purpose-driven marketing, it kicked things into high gear.

Now 53 percent of people say they want brands to proactively make the world a better place.

Becoming a purpose-driven brand isn’t something you can fake or simply mimic on social media. You can’t tick a box and be done. Brands must be cognizant of what is going on in the world and take into consideration the conversations already unfolding. If you’re going to take a stance, make sure your actions back it up.

In 2021, the strongest brands will balance the twin demands of building a better business and better world. This strategy must start in your boardroom and should use social listening to learn and gain intelligence.

Download the report

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The post 5 Insights to Boost Your Brand’s Social Presence in 2021 and Beyond appeared first on Social Media Week.

http://socialmediaweek.org/blog/2020/12/5-insights-to-boost-your-brands-social-presence-in-2021-and-beyond/

Announcing our Theme for 2021: “Reinvention: Rebuilding the Systems of Social Media Marketing for a Better Future”

If we have learned anything from the tumultuousness and catastrophic events of 2020, it is that we need to make substantial and even systemic changes in society and especially in our industry. The spotlight of scrutiny has never been brighter and what is in plain sight for all of us to see is a business landscape that has failed to adequately respond to the moment.

Social Media Week’s flagship conferences will take place: May 5-8, June 30-July 2, and October 27-29

The Great Re-Invention

Author, marketing guru, and former Chief Growth Officer at Publicis, Rishad Tobaccowala, says that we are in the midst of a Great Re-Invention of society, business, and ourselves.

What he means is that at the macro-level, when we face societal change and economic uncertainty, systems undergo a kind of stress test. All systems go through it, government, healthcare, education, infrastructure, business, and of course marketing. In 2020, many of these systems failed, or at the very least, buckled under the weight of a global pandemic, civic uprising, misinformation, and economic uncertainty.

How Our Systems Are Failing Us

The system of marketing buckled and continues to be weighed down by a failure to be strategic, versus. tactical, an obsession with short term gains, the glorification of shiny social media, an ocean of unwanted and frankly irrelevant data, the latest technology or tools, and probably most importantly, a failure by marketers to put themselves in the shoes of their customers and lead with empathy.

There’s a reason why so many brand messages during the early days of the Pandemic were trite, cliched, and in many cases completely tone-deaf, or that marketers felt paralyzed as the ground swell of racial inequality led to an uprising, protests and civil unrest. As marketers, we were ill-equipped to quickly respond and adapt to the movement. The reason why is there are only a few stand-out examples during this period, including the likes of Postmates, P&G, Clorox, Aviation Gin and AirBnb comes down to whether their brand values, leadership and messages were grounded in something bigger than their own organizations.

These examples, both the failures and the successes, should force us to look at every aspect of our industry and ask important questions, such as, what does our brand actually stand for? Does our leadership embody empathic-led and human-first principles of marketing? Is our message right, and are we engaging appropriately through the mediums in which we communicate? Most importantly, how must we reinvent ourselves and how should we as marketers respond to the challenges of our time?

Reinvention v.s. Invention

During periods of massive disruption and societal and business change, we also experience something truly remarkable; invention and ingenuity. The creation of something new. The Phoenix rising from the ashes.

There are businesses and brands that exist today that have become category leaders including AirBnb, Uber, and Pinterest that were invented after the Great Recession of 2008. There will be businesses and brands that will be invented in 2020 and over the coming years that will be similarly disruptive. This is certain. Invention is good. Invention is sexy and cool. But what needs reinvention? What does this moment mean in terms of fixing what’s broken and designing new systems for how we do marketing?

In his October 2020 piece, “The ABCDE of Marketing Re-Invented,” Rishad addresses this question through a framework for how marketing has changed and is changing into the future.

A = Audience
B = Brand
C = Content
D = Data
E = Enterprise

In adapting the ABCDE Framework for reinvention we have put together a list of questions, which we believe represent the priority areas that we need to focus on:

Audiences: Who we are marketing to, how we find them, and how has their mindset shifted? How can we think about people and not consumers?
Brand: Brands continue to be important but the way they are built is changing greatly and our relationship with them is complicated. How should experience and purpose play into brand strategy?

Content: Has always been a key to marketing but here is much more of it, there are new ways to make it, faster and cheaper, so how do we cut through the noise?

Data: Data is key to the future of marketing, but very few companies will find a competitive edge in how they use it. How do we focus on quality versus quantity?

Enterprise: A progressive company is where information and decision making is transparent and leaders are accountable. How do we give power back to the people and inspire leaders to step out of their way?

Where Does Re-Invention Start?

We believe that reinvention starts with acknowledging what is not working, asking the hardest and most important questions, and being willing to embrace the idea that change, however hard, or potentially costly in the short term, is what will allow us to survive and thrive in the future.
Much of the change we’ve experienced in recent years has been technologically driven, and we imagine this change will continue and even accelerate, but as marketers, the change we should want to affect, the kind of future we should be working hard to realize, is one that is human-first, technology second.

With some much still uncertain about the future, we should come together and commit that 2021 will be the year where our industry undergoes the greatest reinvention of our lifetime and that the outcome we are striving for is more equitable, fair, and positive and less extractive, exploitative and divisive.

The post Announcing our Theme for 2021: “Reinvention: Rebuilding the Systems of Social Media Marketing for a Better Future” appeared first on Social Media Week.

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How WhatsApp is Streamlining In-App Shopping

In May, Facebook Shops made its debut streamlining the process for businesses to set up a single online store for customers to access on both Facebook and Instagram. In order to best facilitate the new on-platform shopping experience, the platform has also expressed its interest leading the path for customers to message businesses from their shop listings, via its family of apps including WhatsApp, Messenger and Instagram Direct.

While consumers can’t yet view a business’ shop and make purchases directly from within a messenger stream, as of today they can select the items they wish to purchase and share their list from within a WhatsApp messenger stream.

How to use WhatsApp Carts

When you are visiting a business’ catalog on WhatsApp (tap on the shopping button icon listed next to their name), you can use the ‘Message Business’ to start a conversation or use the ‘Add to Cart’ button if you’re ready to place an order with the business about a product that you’re viewing. As users find the items they want when interacting with a business in the app, they’ll now be able to tap “add to cart” as they go.

Once you’ve finished shopping, you can then send your Cart as a message to the business to submit your full order. You can access the details of your order by tapping on the ‘View Cart’ button in your chat window with the seller.

What this ultimately enables is an easier process for brands to keep track of requests and help create a more seamless way to deliver personalized responses. Shopping might not be the first thing that comes to mind when thinking of Whatsapp, but it’s become an increasingly popular space for small businesses eager to sell their products.

Per The Verge, more than 175 million people used the service to message a WhatsApp Business account each day as of late October. Further, the WhatsApp Business app reached over 50 million users worldwide as of July this year.

Supercharging the shopping experience

This isn’t WhatsApp’s first foray into e-commerce. To date, it’s launched QR codes, dedicated shopping buttons, and the ability to share catalog links in direct chat messages. It also opened up free storage to merchants to host their business’s messages.

“Catalogs have allowed people to quickly see what’s available and helped businesses organize their chats around particular items. With more and more shopping happening through chats, we want to make buying and selling even easier,” the platform explained.

WhatsApp’s growth and the future of shoppable social media

Many of the old ways in which people and businesses communicate are not working. Per Shopify data, a whopping 92 percent of U.S. consumers have shopped online since the start of the pandemic, compared to 65 percent who have shopped in-store. In addition, over half of consumers have shifted more of their spending online since March, particularly young consumers between 18 and 34. These younger consumers are also more likely than other age groups to find products and shop them via social media, utilize new commerce tools, and prioritize shipping.

Stats aside — what’s key here is: With an acceleration towards apps for personal commerce and e-commerce, the time is now to consider Alternative shipping options, conversational commerce, and shoppable social media.

Consumers are starting to consciously cut back on mindless scrolling or mindless following. If a brand wants to cut through the noise and truly resonate, they must stay true to their personality, while delivering value through their content. Understanding specific wants and needs and diving deeper into the consumer’s motivation versus relying on predictions based on prior purchase patterns will be instrumental in e-commerce strategies in 2021 and beyond.

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TikTok’s Top 100: 2020 in Review

Since September 2020, TikTok has amassed more than 800 million active users worldwide and the app has been downloaded over 2 billion times on the App Store and Google Play. To commemorate a year of success, the app released its annual edition of TikTok 100 — a year-in-review roundup highlighting the top videos, genres, creators, and memes that took the Internet by storm.

“From a global pandemic that introduced us to social distancing to protests for racial equality, community hardships, and personal and economic uncertainties the world over, 2020 was full of all the feelings. Throughout those moments, millions of Americans turned to TikTok to share their stories and lift others up,” the platform shared.

As you look to identify ways your brand can get a piece of the action and create your own TikTok experience, here are a few highlights from 2020.

Top Viral Videos

Bella Poarch’s video lip-syncing “M to the B” was TikTok’s biggest viral video of the year, The clip quickly went viral after she published it in August and is currently the most-liked video on TikTok with nearly 520 million views and over 43 million likes.

Second to Poarch, Ohio native Nathan Apodaca aka doggface208. After his aforementioned “Dreams” video went viral on September 25 — it now has over 69 million views and 12 million likes (and counting) — the short clip also served to benefit Fleetwood Mac. Streams for “Dreams” more than doubled while sales nearly tripled since his video became a sensation. “It struck a chord,” stated Chris Ferzli, Ocean Spray’s director of global corporate affairs.

Almost making the top list: Will Smith for his take on the “Wipe it Down” challenge and Julian Bass’ superhero special effects video that earned the attention of Disney executive chairman Bob Iger.

Top trends, hashtags, and challenges

By now it’s no secret TikTok is the birthplace of trends — whether referring to a dance, a new comedy format, or a memorable quote — and 2020 saw no shortage of these viral moments.

Amongst those earning top spots include the #blindinglights dance challenge. Set to The Weeknd’s chart-topping hit “Blinding Lights,” the moment brought families, friends together, bound by a love for the song and finding ways to have a little fun at home during the pandemic by dancing. The hashtag #blindinglights has approximately 3.5 billion views.

Speaking of social distancing, another trend that kept users entertained during COVID, Curtis Roach‘s “bored in the house”– a quarantine anthem that inspired over 4.5 million videos to date, and the hashtag #boredinthehouse has approximately 4.8 billion views.

The ‘YouHaveTo’ hashtag has earned over 7.3 billion views today. Set to a cover of Odezsa‘s “A Moment Apart” by @hannah_harpist, TikTokers parodied a monologue about how “you have to start romanticizing your life.” Those who have put their own twist on the trend include familiar names such as Dr. Phil and Catfish’s Nev Schulman.

Finally, who could forget the Time Warp Scan feature, which freezes an image in place as a blue line crosses the screen allowing for limitless creative transformation? The #timewarpscan hashtag has been viewed over 14.3 billion times to date.

Top creators and celebrities

Creators are at the heart of TikTok and this year many stepped up in the delivery of videos authentic to who they are and the brands that align with their goals and values. We saw an enormous cultural shift as voices were used to spread awareness around the pandemic, Black Lives Matter, underrepresented communities, and more. The platform continues to be a launchpad for those seeking to forge community and inspire.

So who were the biggest breakout stars? TikTok’s list of top creators overall is led by none other than Charli D’Amelio, and also includes familiar names including Addison Rae, Bella Poarch, and Noah Beck.

A separate creator list dubbed ‘Most Impactful,’ recognizes creators for their efforts in the fight for positive change in the U.S. and around the world. The top three named in this group were Doctor Leslie (@drleslie), Taylor Cassidy (@taylorcassidy), and Sienna Mae (@siennamae).

In the celebrity space, Jason Derulo came out on top, followed by Kylie Jenner and Lizzo. Others who made the top 10 include Tyga, Charlie Puth, Shay Mitchell, Jack Black, Lil Yachty, China McClain, and Dr. Phil.

Top songs

TikTok’s top 10 songs feature hits from established hitmakers, rising stars, and previously-unknown artists. The unabated creativity of the platform transformed the sounds into immersive experiences in a COVID-19 world when in-person experiences including concerts were longer possible.

The number one ranking went to Jason Derulo’s “Savage Love (Laxed – Siren Beat),” with Megan Thee Stallion’s “Savage Remix” coming in second and “WAP” by Cardi B featuring Megan Thee Stalin taking fourth. Also making the list– “Say So” by Doja Cat.

Check out the full list here including winners in categories such as top food recipes, trends, and hacks, top style and beauty trends, and top product elements. Stay tuned on the 31st for a special New Year’s Eve countdown live on TikTok!

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7 Key Tips For Optimizing Your Email Marketing Ahead of Holiday Season

It’s that time of year again. As the holiday season fast approaches, the nights are beginning to draw in, the temperature is beginning to drop, and marketers are hard at work figuring out a winning strategy to entice customers into their sales funnels. 

The winter period is an extremely busy period for online marketers as businesses ramp up their efforts to appeal to buyers in the run-up to Christmas. 

Top Days of Email Marketing

(Image: Clicky Blog)

In fact, in the US, the busiest five days in the calendar year for email marketers all fall between Thanksgiving Day and mid-December. That’s a hectic schedule, so it’s vital that a plan is in place to make the most of your email marketing efforts. 

Although marketing has evolved at a rapid pace in the 21st Century, email marketing has proven itself time and time again that it’s going nowhere when it comes to sales funnel optimization. 

Marketing Channels

(Image: Software Advice

In fact, despite the rise of increasingly advanced technology, only social media marketing is ranked higher in the minds of marketers when it comes to campaign effectiveness. 

This means that your email marketing should be fully optimized as we head into the holiday period. However, if you feel like you’re not quite ready for entering battle with your competitors to make your voice heard and leverage sales in the tumultuous festive marketplace, don’t worry. Here’s a compilation of seven key tips to get your campaigns in good stead for the competitive landscape ahead: 

Adapt Your Subject Lines for Festive Frivolity

If there’s one thing you can be certain of during the festive period, it’s that your marketing emails are going to have plenty of company in the inboxes of recipients. 

It’s imperative that you exercise creativity with your email subject lines and use some seasonal triggers to enable you to stand out from your inbox. Whether your creative streak extends to festive puns, themed keywords or just a little bit of alliteration, these subtle boosts to your visibility can help you to stand out from the crowd and build more engagement. 

One of the most effective ways of standing out is by including some themed emojis in your subject line. This can be a great attention-grabbing technique that may come across as tacky for your business during any other time of year – but as it’s a time of festive cheer, should strike a chord with your customers. 

Furthermore, emojis have been proven to be effective when it comes to email open rates, with Mailjet finding that 63% of email subscribers in the UK were more likely to open emails with an emoji in its subject line. 

Above, Enchant has created a compilation of eye-catching emoji-based seasonal email campaigns. As we can see, the cheery attitude is complimented by the emojis in a way that adds colour and frivolity to a recipient’s inbox.

Use Audience Segmentation Wisely

Sending targeted and personalized festive emails can carry significantly higher engagement rates than generic mass emails. Segmenting contacts is by far the most effective way of adapting your messages to the specific interests of your customers and purchasing habits. 

There are plenty of ways in which segmentation can take place. One of the most effective options is through categorizing audience interests based on the types of products they’ve purchased or the sections of your website that they’ve browsed. 

It’s also possible to segment your subscribers into year-round and more seasonal shopper groups. Shoppers who are more active during festive periods and less active throughout the year require different approaches to your loyal everyday shoppers – especially when it comes to mailing frequency and follow-ups. 

Segmenting your subscribers into those who more frequently seek to utilise coupons can help you to develop campaigns tailor suited to your more bargain-conscious shoppers. This segment can be particularly useful in avoiding offering discounted products to loyal customers who are likely willing to buy at full price. 

Above, Sendinblue highlights how Airbnb has segmented audiences based on their browsing habits to offer locations that they may be more interested in visiting. 

There are plenty of tools available that can provide you with the insights and ability to segment your subscribers effectively, with Google Analytics and Kissmetrics among the market leaders. 

Set Up Exclusive Holiday Offers

To help shoppers to get into the holiday spirit, it’s worth creating holiday offers that run alongside festive themes. For much of the year, your emails tend to look the same, so this is really an opportunity to create new layouts and build eye-catching deals. 

Switch your approach up and build some holiday-themed offers alongside some fitting templates. According to OptinMonster, one client, Cloudways, achieved a 120% boost in free trial signups by creating a holiday marketing campaign that’s fitted with a suitable offer. 

Holiday-themed offers help to develop a natural sense of urgency among your subscribers. The natural time constraints on building a campaign to match a specific holiday or festive period gives customers a clear understanding of how long they have to act on their interest. 

Be Sure to Optimize for Mobile

Did you know that TechCrunch recently announced that Cyber Monday sales had topped almost $8 billion? Significantly, $2.2 billion of this figure stemmed from sales on smartphone devices.

With this in mind, it’s essential to craft email marketing campaigns that consider the fact that users will be browsing on their smartphones. If your emails during the festive period aren’t mobile-friendly, your business risks losing out on a significant portion of its market. 

To ensure that your email campaigns can be viewed by readers wherever they’re choosing to access their inbox, it’s important to integrate a responsive design that can adapt to all screen sizes. Responsive design relies on media queries to make your emails mobile-friendly. Media queries can trim your email’s designs and hide text on mobile while scaling images to fit various different screen sizes among many other useful applications. 

Always Test Your Emails

No matter what campaign you create, there’s always time for A/B testing. It’s vital as a marketer to figure out which products and services work best in driving more conversions for subscribers. 

There’s never an inconvenient time to test your products ahead of the winter festive period. Even if you’re in the middle of June, it can be useful to run some campaigns to see what’s generating more interest early on. This can give you a credible idea of what your subscribers are looking for and where conversions are most likely to take place. 

Split testing and A/B tests can help you to identify possible errors and shortcomings before the busy season, giving you plenty of time to act in advance. 

Once again, Google Analytics can be a great way of measuring the performance of your test campaigns. The platform can offer comprehensive insights into exactly where your visitors are coming from and how willing they are to act on their interest by making a conversion. Platforms like Finteza can be useful for gaining visualizations into the quality of incoming traffic. 

Quality of traffic

The tool automatically identifies the quality of traffic, for example, “Clean Traffic”, “Spam”, “Cookie Manipulation”, and more. 

Entice Customers With Seasonal Freebies

Everyone loves a freebie, especially during the festive period. Christmas, in particular, is a great time to build brand loyalty with giveaways and free goods. 

While some freebies can be met with scepticism among customers at various other times across the year, holidays that champion giving like Christmas can really work wonders in creating more receptive audiences for offers. 

Additionally, with how many competitors you’ll be battling with to win the interest of your customers, a free prize draw, competition or giveaway can work wonders in driving more traffic to your website. With an alluring array of deals and call to actions in sight, there could be significant profits on offer for brands brave enough to give valuable products or services away for free. 

Create an Intuitive Emailing Schedule

To get the most out of the lucrative holiday season, it’s important to begin planning your email marketing campaigns in advance, leaving nothing to chance. 

Since the emergence of Covid-19, the digital marketing landscape has gone into overdrive as businesses attempt to adapt to a brand new world of remote work and self-isolation. Some retailers may attempt to get in early on the chaos of festive email campaigns, but the best approach is to develop an emailing schedule that you trust. 

It’s important to resist the temptation of bombarding customers with emails as this could bring on fatigue with your campaign while sending too early can run the risk of subscribers ignoring your content. 

Utilize your analytics accordingly and schedule emails to be sent at what you believe to be the most opportune time for your specific audience. With the right blend of engaging content, the appeal of offers, and a tried-and-tested formula, you’ll likely win the attention and trust of your subscribers.

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How Instagram is Expanding its Branded Content Offerings

Instagram recently unveiled a new redesign of its main home screen on the app in an effort to combat the rise of TikTok. Specifically, the Reels icon is now front and center in the app and directs users to a dedicated page of curated content organized by people they follow and your previous engagement patterns and interests.

Now, the platform is taking additional steps to ensure creators have access to more lucrative brand partnership and revenue options through additional branded content capabilities across Reels, Live, Stories and in posts including product tags.

Here’s a breakdown of the latest:

Integrating the branded content tag in Reels and Live

In an effort to make creation and amplification easier for influencers and brands alike, Instagram is introducing branded content tags to its TikTok-like product, Reels and unveiled plans to test these disclaimers within its Live video product as well in coming weeks. Ultimately, this will allow creators to generate revenue more quickly from their short-form and live video content.

“Branded content is a powerful tool for creators and businesses, and these updates will help them get more out of the content they’re creating together,” Instagram COO Justin Osofsky shared in a statement. “This will continue to be an area of focus for us as we build out a suite of monetization tools that support creators’ various needs and ambitions.”

As social platforms continue to offer creators new tools and platforms in which they can drive direct, measurable sales — the line between affiliate and creator is more blurred than ever. Needs and ambitions continue to shift as a result of the pandemic demanding platform-specific content versus retrofitting one set of assets across all channels.

New workflow and age restrictions

Previously, Branded Content ads were created by promoting already existing posts produced by creators. In a revised workflow, however, Instagram is placing emphasis on co-collaboration by allowing advertisers to post Branded Content ads without the need for creators to post organically on Instagram first. On the surface, this allows for greater efficiency and flexibility while still giving creators the control to approve or pause any ads published from their handle.

The process follows a simple three-step approach:

  • The advertiser sends a request for ad creation access.
  • The creator accepts ad creation access, with a notification sent to the advertiser upon acceptance
  • The creator receives a notification of the created ad for their approval

Finally, businesses and creators can set a minimum age for branded content feed posts. Specifically, they can choose to set a default minimum age or a minimum age for specific countries, or a combination of both options, per the official announcement.

Promoting branded content in Stories and with product tags

Brands will now also be able to promote branded content posts with product tags. Prior to today, branded posts from creators that included product tags were not able to be promoted via Branded Content Ads making it harder for them to reach target audiences.

“More and more, people are shopping directly from the creators they love on Instagram – this new ad format is another way brands can provide a seamless shopping experience on Instagram. This new format will begin testing in the coming months,” the platform shared.

What does this ultimately mean? Brands have a more streamlined ecosystem in which they can get more value out of the content that makes it easy for people to shop directly from creators that inspire them. Within Stories for instance, Branded Content ads can include tappable elements, such as @mentions, location and hashtags in an attempt to give brands wider access to organic Stories’ creative that is “native and authentic to the Stories experience.”

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How Snapchat is Preparing for the Next Creator Movement

2020 has seen many brands and platforms step outside of their comfort zones and experiment with ways they can deliver content at scale and create personal experiences. A player of late that has stood out in departure from the original focus on intimate communications is Snapchat.

Here’s a breakdown of what the company has released these past few weeks and what they could mean for marketers and creators.

Making video creations and communication more expressive with ‘Sounds’

Earlier this fall Snapchat released ‘Sounds,’ a TikTok-rival feature that allows users to enhance their Snaps with music from a curated catalog of both emerging and established artists. Tracks can be added pre or post-capture and then shared either publicly, via your Story, or directly to specific connections.

To add music before recording video, select the Sounds tool designated by the music notes icon on the right-hand side of the Camera screen and select a track from the Featured Sounds list. Alternatively, use the Sounds tool after taking a Snap to drop in a song after you record.

The current Sounds catalog offers “millions” of licensed songs from Snap’s music industry partners including Warner Music Group, NMPA. and Universal Music Publishing Group. Per Variety, beyond music, Snapchat is also working on introducing the ability for users to create their own sounds and add them to Snaps — an update expected to roll out globally on the platform in the coming months.

Acquiring mobile music app Voisey

Delving even further into the music industry space, Snapchat parent company Snap Inc. recently acquired startup Voisey, a mobile music app founded in 2018 that allows users to record short videos using professional vocal effects and backing tracks provided by producers. Clips are one-minute in length following the ever popular short-form format dominating the social media sphere.

Think of it as a musical equivalent of stickers and filters, where users can pick from a selection of user-created backing beats, hit record, and then customize the content by overlaying to the track with their own vocals. More specifically, they can add auto-tune, choral, spacey amongst other voice effects.

“We are on the verge of a revolution in music creation with the boundaries between creator and audience blurring like never before. Apps like Voisey focus on giving consumers tools that enable them to go from zero to 100 faster than ever before,” said Mark Mulligan founder of MIDiA Research in a statement to Business Insider.

The move seemingly follows a trend in which apps are more eager than ever to deliver unique creative at scale. Instagram, for instance, allows users to create high quality photos, TikTok the ability to create share-worthy short-form videos, and now, the window of opportunity centers on the next generation of music creators and giving them the tools to collaborate and work efficiently and effectively.

Unveiling ‘Spotlight,’ a short-form video feed

Taking a page out of TikTok’s playbook and Instagram’s ‘Reels,’ Snapchat introduced a short-form video feed option, ‘Spotlight,’ showcasing the top Snaps submitted on the platform by more than 249 million users and offering financial incentive for the most entertaining content. Snaps in this designated feed will play on a continuous loop until the user swipes to the next one. Previously, Snapchat users were limited to seeing snaps posted by their friends or posted by publishers in the app’s Discover feature.

As part of the push, Snapchat is offering a million dollars per day in funding, which it will distribute to the best Spotlight clips. The app will utilize a similar algorithm to TikTok in ranking each clip based on engagement. In particular, factors like total views, view time, and number of Favorites and Shares will be weighed. Clips are displayed in full screen, so the intent is for the platform to utilize specific indicators to better tailor the feed over time. In terms of how brands can get involved, a spokesman said Snap expects it will introduce ads to the product in coming months.

Instagram’s Explore page, TikTok’s ‘For You,’ YouTube’s recommended videos, and now Spotlight — it’s clear that a discovery engine is no longer a nice-to-have but a must-have as creators become the crux of social media engagement. With an emphasis on exclusive content, these feeds are evolving as the key differentiator that will continue to etch platforms out above their competitors in the fight for online talent.

Photo credit via The Verge

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YouTube Music Ads: What Your Brand Should Know

Music has always played a special role in culture but this year particularly people are tuning into more audio content via YouTube and YouTube Music. This is largely in an effort to combat Zoom fatigue and make it easier to absorb content whether tutorials, lectures, classes, meetings while juggling the obstacles of a remote work environment.

In response to this trend and in an effort to help brands efficiently expand reach and grow brand awareness with audio-based creative, the platform dropped several updates to help brands reach these users, with ads specifically designed for non-video consumption.

Elevating your brand’s message with audio

According to YouTube, more than 50 percent of logged-in viewers who consume music content in a day consume more than 10 minutes of music content.

The company also shared that in the early testing phase of the update, more than 75 percent of audio ads yield a significant lift in brand awareness. An ad from Shutterfly, for example, garnered a 14 percent lift in ad recall and a two percent increase in favorability in its target audience.

“Regardless of when and how people are tuning in, we have ways to help advertisers connect, even when they’re consuming music in the background. Now you can complement the moments your consumers are watching, by engaging them in moments when they’re listening, with newly announced audio ads,” YouTube’s Head of Music Lyor Cohen explained in a separate blog post.

Enhanced targeting via dynamic music lineups

Also part of its audio push, YouTube is announcing dynamic music lineups, allowing marketers to target their campaigns at collections of music channels on YouTube.

This will allow advertisers to more easily reach audiences based on specific music genres spanning ‘Latin music‘, ‘K-pop‘, ‘hip-hop‘ and ‘Top 100.’ In addition, brands can leverage these music lineups to focus on particular moods or interests, like ‘fitness.’

Audio ads best practices

To be clear, these new Youtube ads are designed for the viewer who is looking to “squeeze in a living room workout before dinner, catch up on a podcast or listen to a virtual concert on a Friday night.” These are not audio-only ads, rather they are relying on audio to do the majority of the communicating understanding that people may only be glancing at the visual image sporadically or not at all. The visual side of these new ads, therefore, will be limited to “a still image of animation.” Put differently, if the person was to close their eyes, they would still clearly understand the ad’s message.

The future of music marketing and audio conversations

More than 2 billion logged-in viewers are watching at least one music video each month. Over half (60%) of YouTube’s music viewing happens on mobile, where background viewing or listening is disabled.

Stats aside, innovations in social media and shifts in consumer behavior are fundamentally reshaping how music is made, consumed and shared. Brands will need a music strategy to ensure they keep pace with culture and have a powerful opportunity to lead in this intersection and create meaningful partnerships with consumers. With podcasts on the rise over the past few years, it makes sense audio content would be of interest on YouTube, despite being primarily a video service, as well as other platforms.

Over on Twitter, a test of an audio-only virtual meeting room option, which will be built on top of its new Fleets, Stories-like tool, is underway and set to launch by year’s end. Audio Spaces will enable users to start rooms where certain people can lead a discussion and others can then join, either to just listen in or to actively participate. The user who creates the space will have full moderation controls — an attempt by the platform to prioritize safety and prevent misuse and harassment.

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Beats, Bytes and Brands: A New SMW+ Series in Partnership with Triller

Following the announcement of our subscription packages for SMW+, we’re excited to introduce a new branded content series in partnership with Triller and Beats & Bytes to the platform. If you haven’t already, be sure to browse our suite of subscription options and activate your membership so you can tune in to all of the latest content live and on-demand including this new series.

Hosted by Jesse Kirshbaum, the CEO of NUE Agency and EIC of Beats & Bytes, the show, Beats, Bytes and Brands, is an eight-part series about the future of music marketing, exploring the intersections of music, culture, technology and social media and its impact on brands.

“We eat, breathe, drink and sleep everything that happens at intersections of music, technology, culture, and social media. Therefore, it was great to collaborate with SMW+ and Triller to stoke the conversation and take a deep dive with a bunch of friends as well as industry experts in various areas, as we collectively navigate these new and pivotal times. Each episode focuses on a central topic such as playlist culture, how to craft a music strategy, the state of the livestream business, the power of music, artists partnerships and music and gaming,” said Kirshbaum.

“Launching this series with Beats & Bytes and Social Media Week’s new streaming platform SMW+ provides Triller with a unique opportunity to reach and engage a global audience of marketers, brands and music industry professionals,” shared Bonin Bough, the show’s guest host and Chief Growth Officer at Triller. “This collaboration also solidifies Triller’s place in the music industry as a place that celebrtates creativity and supports emerging and established artists.”

The series brings together leaders in music, technology and marketing, including Bough, Fabrice Sergent, the founder of Bandsintown, Tuma Basa, the Head of Black Music at YouTube, and Raphi Lima, who is the head of Global Music Partnerships and Marketing at Electronic Arts.

“In lieu of actually being able to see our favorite musicians perform live, we are all turning to streaming, I’m excited to be able to share some of the best of what I am seeing in the space on Beats, Bytes, Brands,” stated Sergent.

Beats, Bytes and Brands, presented by Triller, broadcasts live on SMW+, Facebook, YouTube and Instagram and is also available on-demand on SMW+ from November 17th, 2020. Visit smw.plus/discover to learn more and to activate a free trial subscription.

About SMW+

SMW+ is a streaming platform that connects professionals in marketing with the smartest, thought-leaders around the world. Visit http://smw.plus to learn more.

About Beats & Bytes

Beats & Bytes is the premiere authority on music, tech and brands. The weekly newsletter is received by music & tech enthusiasts, thought-leaders, music industry elite, brands, investors, publicists, etc. Each week delivers an aggregation of all of the latest industry happenings within the intersection of music x tech x brands along with Jesse Kirshbaum, CEO of Nue Agency’s POV’s on the latest trends.

About Triller

Triller is an AI-powered entertainment app that allows users to create professional-looking videos in a matter of seconds. Pick a song, select the portion of the song you want to use, snap a few takes and with the tap of a button you have a celebrity-quality music video starring you and your friends. Triller relies solely on organic growth and has more than 250 million downloads, with celebrities like Alicia Keys, Cardi B, Marshmello, Roddy Ricch and Eminem regularly using the app to create their own music videos. Triller recently was acquired by Proxima Media. For more information, visit www.triller.co and follow @Triller on Instagram.

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http://socialmediaweek.org/blog/2020/11/beats-bytes-and-brands-a-new-smw-series-in-partnership-with-triller/

5 Creative Ways Brands Are Using Influencers

Most people tend to associate influencers with social media. However, influencers have been around for a lot longer than most people might think and can be dated as far back as the middle ages with royalty, popes, knights, earls, and artists. 

In recent years, influencers have exploded in popularity on social media platforms like Instagram, YouTube, Facebook, Snap, Pinterest, and TikTok. This has resulted in the emergence of 4 distinct influencer types: nano, micro, macro, and celebrity influencers.

Image courtesy of Tribe

Brands, both large and small are tapping into the influencer space at an ever-increasing rate. That’s why it may not come as a surprise to hear that the market has been forecasted to be worth more than $15 billion by 2022. Here’s a fresh look at some creative ways brands are using influencers plus key stats and tips to bookmark.

Product discovery

The beauty of the internet is that it is now easier than ever to discover new products and services. Brands are aware of this and they are also aware that influencers are one of the top ways by which people discover new products and services, far more than with traditional means. 

Recent statistics show that “71%  of consumers prefer to discover brands themselves via channels such as friend’s recommendations, browsing in-store or online searches, than from traditional forms of push advertising, with endorsements acting as a valuable tool to spark discovery.” 

Nowadays, one of the quickest ways to raise awareness about a new product is to have many influencers simultaneously talking about it. Take the Ivy Park X Adidas launch in January of this year. Ahead of the sports apparel launch, a number of influencers and celebrities received boxes of clothes from the brands and posted to social media, amplifying the publicity around it. The result was that the line sold out within an hour of being released, showing the impact of such efforts. 

Shatter stereotypes through sensitivity

Many notable artists like Marvin Gaye, Aretha Franklin, and Alice Cooper, at some point in time, called Detriot home. Despite Detroit’s celebrity status in pop culture as a place that starts new trends, it has had issues ‘shaking off’ its Bronx-like image, and in 2018 it was dubbed the worst city in America to live in.

In order to debunk the Detroit stereotype, Bedrock Real Estate launched an influencer campaign via film to show the positive aspects of the city and make local residents feel to be from Detroit. The video acquired over 150,000 views and was endorsed by local influencers like Big Sean who narrated the video showing his sensitive side, Shinola, and Detroit Bikes.

Leverage the ‘new normal’

The COVID-19 pandemic has changed the way we work. Ultimately, working from home has become the new normal. To take advantage of ‘our new’ work from home (WFH) routines, Canadian clothing brand Henri Vézina launched an ad campaign displaying male models wearing half-suits.

Image courtesy of Henri Vézina

Whilst, the campaign did not directly use influencers; however, it did manage to generate a lot of chatter over social media by tying in our new unfound reality that a lot of us are working from home and using Zoom to hold workplace meetings. The creative ad campaign resulted in 100s of influencers organically sharing the campaign. 

Image curation and branding

A brand is only ever as powerful as the willingness of the public to purchase from it and the public is more likely to financially support a brand if they respond positively to its branding and public image. This is why brands invest massive resources in building a specific image and perception among the public. 

Take Victoria’s Secret, for example, that was once the top lingerie brand in the world that has since lost sizable market share amid accusations of body shaming, transphobia, and a lack of diversity. When FentyXSavage, a newer lingerie line, came out with the intention of taking over Victoria’s Secret, they made sure to brand themselves as the ‘antithesis to Victoria’s Secret,’ and this was partially done with influencer marketing. They collaborated with plus-size, transgender, and influencers of color so define themselves as distinct and inclusive.

Drive ‘hidden’ public demand

The power of influencers to drive public demand for specific goods and services is difficult to overstate as has been proven many times in the past. Take beauty blenders; soft sponges that are used for the application of makeup. They were first created in 2009 but it was not until the mid-2010s that beauty influencers began touting them in makeup tutorials and review videos. 

The then-unknown beauty tool was deemed a necessary item for everyone’s makeup kit and exploded in popularity. According to an article by WhoWhatWear, 17 beauty blenders are sold every minute. What this means is that the power of influencer marketing can drive public interest for new products that they were otherwise unaware of.

Campaign tips and tools

If you are thinking about running a micro-influencer campaign, then here are some useful tools that you may want to consider using:

  • Influencer discovery platforms: There are a variety of influencer platforms you can use, such as Upfluence, Influence, Tribe, AspireIQ, and Post For Rent.
  • Analyze your connections: You can use the Chrome extension Discover.ly to analyze your email, LinkedIn, and Facebook connections to discover if you or your friends have existing relationships with influencers.
  • Auditing influencer profiles: There are a number of tools that enable you to analyze an influencer profile including engagement rate, follower authenticity, and so on. These tools include Upfluence, Klear, Hypeauditor, and Analisa. Infactica can also be used to analyze banned TikTok user accounts. 
  • Web scraping: Octoparse can be used to extract both tweets and Instagram posts, and other tools with similar functions include Parsehub and Scrapinghub.

Key stats

The impact of influencer marketing not just on purchasing decisions but on popular culture cannot be overstated and this is reflected in the increased influencer marketing budgets in the last few years. Here are some key statistics you need to know:

  • Influencers are on track to replace celebrities as the go-to gatekeepers of consumer trust as 6 in 10 teenagers trust influencers over celebrities. 
  • Influencer marketing campaigns earn a 650% return for every dollar spent
  • The influencer marketing industry is expected to hit $10 billion by 2020

Google searches for “influencer marketing” have grown a whopping 1500% and it is clear that influencer marketing is here to stay. Influencer marketing has been able to snatch a sizable chunk of business and power from traditional marketing because it does something the latter could not do; form genuine connections.

For most people, their favorite influencer is not necessarily a celebrity that they idolize but a fellow civilian who is relatable to them and makes content that is relevant to them. Essentially, influencers act as trusted friends to their followers which means that they are more likely to buy whatever the influencer recommends to this.

This has, in turn, manifested in influencer marketing providing a greater return on investment for those who leverage it as well as relevant product and service recommendations for consumers who benefit from it.

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The post 5 Creative Ways Brands Are Using Influencers appeared first on Social Media Week.

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How to Use Exaggerated Emotion and Original Audio to Drive Your TikTok Engagement

Since 2018 TikTok has nearly tripled in size. Among U.S. users 18 and older, TikTok brought in 22.2 million mobile unique visitors in January 2020, 23.2 million in February and 28.8 million in March. In April, that number skyrocketed to 39.2 million.

Looking ahead to 2021, new projections find that the platform will exceed one billion users. Despite this growth, it remains an untapped space for many marketers due to the obstacles that come with adapting for younger audiences and the related cultural nuances, values and interests that define them.

To help add some clarity for those looking to stake their TikTok territory, creative analytics platform VidMob employed its computer vision algorithm to examine roughly 1,500 ad posts that ran this year across 34 brand accounts.

Here’s a quick overview of some of the key findings of the study and patterns of the videos that saw the most engagement and how marketers can use them to maximize their results.

Exaggerated emotion and the human gaze

Per Vidmob, exaggerated emotions like expressing surprise and anger led to an average of 1.7x boost in the number of six-second views, compared to more neutral expressions such as calmness. In addition, cycling between four or more emotions in a single video led to a tripling of conversion rates.

Not only is the use of talent critical to a successful TikTok presence, but leveraging footage and imagery of talent that focused particularly on these more powerful emotions prove to engage the audience further and foster a deeper connection that resonates.

In this vein, background content and providing context to viewers is especially important results showed. When users can see a creator in their kitchen, bathroom or bedroom for instance, it is easier for audiences to easily associate and relate to the content they’re consuming.

A couple of other details to keep in mind:

  • Limit close-ups—videos in which the subject’s face took up less than a fifth of the screen performed 31 percent better in terms of clicks.
  • Aim to show multiple perspectives versus a single gaze — clickthrough increased by 1.7x when the subject looked directly into the camera for less than half of the video’s duration compared to more than half
  • More emotions are better than one — using 4 or more emotions resulted in a 3.3x greater conversion rate when the on-screen talent versus when they showed 3 or fewer.

Music and voice effects

In a recent webinar presentation of the findings, Sarah Graham, research strategist at VidMob, explained, “On other platforms, advertisers are focused on the visual elements of the creative specifically whereas on TikTok, sound is very much key to the success of creative. There was a level of audio analysis that we were able to do here that we haven’t done on other platforms.”

Voice effects and music not only increase engagement but create a more native feel for its users. For brands, original music helps them create their own footprint and stand out above the noise. How you employ audio ultimately boils down to what you aim to achieve — depending on if your objective is awareness. conversions, or consideration, there are different paths to take including whether you only use audio or if it’s combined with music.

Some stats to support your decisions shared as part of the findings include:

  • Uploading an original track can lead to 52 percent more six-second views on average
  • Posts with either music or voice over saw 1.6x more clickthrough than those with both, and employing the platform’s voice alteration tools led to 1.7 times more click than a subject’s natural voice.
  • Audio-only ads led to a 51 percent lift in 6-second view rate, by comparison to voiceover plus music or voiceover-only

Copy and CTAs

The average retention rate across the majority of social platforms is 2 to 3 words per second. Compared to TikTok, however, given that it is a quick-moving platform and that its UI is very friendly to scrolling — audiences are effectively retaining more content at higher rates of 5 to 10 words per second. For brands, this shows the value of being able to convey more information in a shorter period of time.

A few other details in this regard worth noting:

  • Audio with 4 or more words per second saw a 19 percent lift in Conversion Rate compared to talk tracks featuring 2 to 3 words per second.
  • Featuring a CTA in the opening frame led to a 44 percent lift in conversion rate compared to when it was displayed later.

Using influencers and UGC-style content in different ways than other platforms is what ultimately makes TikTok a powerful player. The biggest lesson for marketers here: Avoid an urge to recycle — rather, experiment and think outside the box as to what you create, how it will cater to this specific space, and why the ad will be native to the environment.

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How Instagram’s New Redesign is Driving Short-Form Video and In-App Shopping

Instagram launched Reels in August after a year of testing, and now the platform is getting serious about its leadership in the e-commerce space, and more specifially competing with the likes of TikTok, through some bold real estate changes that give it direct exposure on the main screen.

Here’s a look at some of the updates brands and marketers can expect on their feeds and how to lean into them as a way to connect with their audiences.

Prioritizing the short-form video feed

In the new redesign, the Compose button and Activity tab are relocated and now accessible at the top-right of the home screen, while the center middle button now belongs to, you guessed it, the Reels icon. Previously, Reel videos were mixed in with other photo and video uploads found on the Explore page or in your feed if someone happened to share onee. This led to the platform testing new layouts over the past couple of months as early users dubbed the content hard to find. Now, the Reels button takes you to a dedicated page of curated content organized by people you follow and your previous engagement patterns and interests.

As far as if we can expect ads to pop up in Reels soon, the quick answer is yes. Instagram Head Adam Mosseri shared in a statement to CNBC, “I think that we can leverage the story ad format [for Reels] because it’s the same immersive experience, so that’ll be helpful because you don’t need to get advertisers to create a bunch of new creative.” This may pave the way to more welcomed advertising opportunities for brands especially amongst younger demographics who crave experiences from the content delivered to them.

If 2020 has underscored any actionable learnings, a top one to pocket is that consumers want to be engaged with in the spaces they’re already interacting. This is what translates into successful, genuine action and loyalty needed to rise about the clutter.

Fueling inspiration, commerce and support of small businesses

By some estimates including those from analysts at IBM, COVID-19 has accelerated the shift to e-commerce by at least five years. Instagram has been virtually shoppable since 2018, but to stay abreast of the current evolution of e-commerce and consumer behavior patterns, the platform wasted no time taking drastic measures to pivot accordingly.

Earlier this summer, Instagram began testing the Shop tab in place of the Activity tab in July, directing users to an updated version of the Instagram Shop. Here, they had the capability to filter by brands they followed on Instagram or by product category. Most recently, the platform is displaying this tab more prominently upon seeing an uptick in younger demographics looking to influencers for buying inspiration.

“…We’ve seen an explosion in short, entertaining videos on Instagram. We’ve also seen an incredible amount of shopping move online, with more and more people buying online and young people looking to their favorite creators for recommendations on what to buy,” Instagram head Mosseri shared in the official announcement.

Specifically, with the push users can more easily access personalized recommendations, shoppable videos, and new product collections as well as browse editors’ picks curated by the @shop channel.

Finding a balance between speed and simplicity

The overarching goal with the design revamp as explained by Director of Product Management, Robby Stein, is an expanded suite of products underpinned by simplicity and seamlessness. Put differently, there’s a clear and a designated spot for posting your own content, a specific spot to go when you want to be entertained, and a distinct hub for making purchases.

In the announcement, Mosseri also reiterated the platform’s biggest risk is not the pace at which it evolves, but that it remains stagnant and inevitably becomes irrelevant. This is a particularly relevant point when taking into consideration how people create and enjoy culture has fundamentally changed and what this means for marketers. Adaptability is inevitable and a necessity in order to foster long-term relationships. The key, however, is doing so purposefully and with a bias toward simple, easy actions driven by authentic digital experiences.

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Feature image credit: marketingland.com

The post How Instagram’s New Redesign is Driving Short-Form Video and In-App Shopping appeared first on Social Media Week.

http://socialmediaweek.org/blog/2020/11/how-instagrams-new-redesign-is-driving-short-form-video-and-in-app-shopping/

Announcing The Social Media MarTech Index

Brought to you by Social Media Week, The Social Media Martech Index is a global list of all the companies that provide marketing technology solutions to the social media industry.

The Index is designed to help social media marketers as they think about their social media tech stack over the coming 6-12 months.

How is the Index organized?

The Index contains 21 different data points on each company:

  • Company
  • Website
  • Category
  • Industry
  • Phone number
  • City
  • State
  • Country
  • Zip
  • Number of Employees
  • Annual Revenue
  • Description
  • LinkedIn
  • Facebook Company Page
  • Total Money Raised
  • Street Address
  • Web Technologies
  • Time Zone
  • Year Founded
  • Twitter Handle
  • LinkedIn Bio

How are the companies organized into categories?

Companies are organized into 24 categories and can be easily filtered within the Index:

  • ABM
  • Advocacy Loyalty & Referrals
  • Call Analytics & Management
  • CMS & Web Experience Management
  • Community & Reviews
  • Content Marketing
  • CRM
  • Customer Experience Service & Success
  • DAM & MRM
  • Email Marketing
  • Events Meetings & Webinars
  • Influencers
  • Interactive Content
  • Live Chat & Chatbots
  • Marketing Automation & Campaign/Lead Management
  • Mobile Apps
  • Mobile Marketing
  • Native/Content Advertising
  • Optimization Personalization & Testing
  • Search & Social Advertising
  • SEO
  • Social Media Marketing & Monitoring
  • Video Advertising
  • Video Marketing

How was the Index created?

The Social Media MarTech Index has been created through a process of research, data collection and thanks in part, and with permission from, Scott Brinkler, Chief Martech and The MarTech 5,000.

Featured Companies

The Index is not ranked in any specific way, however it is possible to filter using the categories list above. The Index also includes Featured Companies. These companies have chosen to increase their visibility within the Index by purchasing a Featured Company listing.

How Can I Access the Index?

The Social Media MarTech Index is a free resource and can be downloaded here.

The post Announcing The Social Media MarTech Index appeared first on Social Media Week.

http://socialmediaweek.org/blog/2020/11/announcing-the-social-media-martech-index/

5 Mobile Trends Marketers Should Know for 2021

In 2020 consumers have reshaped their daily lives. They expect brands to tap into innovative ways to engage with them at virtually every stage of the journey in a world where digital connections are the new norm. Through mobile devices and video we’ve endeavored to create shared experience and a sense of belonging.

According to a new report by App Annie, several of these trends are here to stay. Before we take a closer look them, here are a few quick takeaways to note:

  • Mobile data is no longer a nice-to-have but a must-have when it comes to being armed for disruptors like TikTok and staying ahead of changing consumer behaviors
  • Mobile advertising will dominate overall digital ad spend and likely hit $290 billion worldwide in 2021
  • Don’t overlook mobile gaming — it captures 1.5x of the market compared to all other gaming platforms combined

Now let’s unpack some of the underpinning themes around mobile to keep top of mind as we navigate these final months of the year.

TikTok: a more powerful opportunity than ever

Perhaps the biggest ticket item all marketers are eager to know as they shape their mobile strategies is what does the future look like for TikTok? To put it simply — very promising. Per App Annie, the platform will exceed one billion users, 1.2B to be exact, over the course of the next year despite whether it will still be operational in the U.S. or not still up for debate.

For context if you haven’t kept tabs, since 2018 TikTok has nearly tripled in size. Even more, it saw the second-highest consumer spend among non-gaming apps in Q3 2020, which remains a a testament to its earnings potential for investors and the breadth and depth of the experience it offers its users.

Compared to some of its competitors that prioritize ad revenue, TikTok has found a sweet spot where it monetizes from ads, but also delivers opportunities for creators to transact in more authentic ways such as tipping and virtual gifts that paves the way to a hard-to-break positive feedback loop that keeps users invested.

The continued rise of “at-home” activities

As restaurants, gyms, malls, and other non-essential businesses shuttered their doors in March, we turned to our devices. While some may initially have thought this would be a temporary fix, many recent insights say otherwise. App Annie for instance, finds that time spent in key “at-home” categories is expected to top 1.3 trillion hours on Android phones alone in 2021.

More specifically, food delivery apps will become mainstream in the QSR space, financial apps will continue to gain steam as more people feel empowered by taking control of their finances in fun and inclusive spaces like those offered by Public.com amongst others. E-commerce is also on track to skyrocket to unforeseen levels. The report notes that in the U.S. consumers will set a new record for mobile shopping at 1 billion hours spent on Android devices in the holiday shopping season.

The ‘hyper casual’ gaming era and video streaming apps

Mobile games saw a 15 percent spike in weekly downloads from peak stay at home orders through Q3 and shows no signs of stopping. In 2021, App Annie predicts spend on mobile games will cross the $120 billion threshold adding, “….We expect 2021 to be the year of the hybrid mobile game genres, as gamers get savvier and mobile phones are becoming more capable in providing sophisticated experiences previously only available on Console or PC.”

Another big trend to note, especially if you’re a brand eager to maximize reach and engagement amongst younger demographics like Gen Z? The increase in multiplayer games that blend deeper ‘core’ multiplayer gameplay and mechanics with meaningful interactions between friends and family. Look no further than Among Us or Hunter Assassin as key examples that help illustrate this shift. “Hyper casual games have been a great user acquisition funnel for many publishers, and now we expect the focus to shift partially to building depth and engagement,” the report notes.

Finally, what of video streaming? U.S. consumers will have an average of 9.5 video streaming apps on their phones in 2021, an increase of 85 percent YoY — a direct response to a need to fill our content-hungry voids as we await a vaccine. “In a fragmented market, we are starting to see a major movement toward consumers seeking out a mini, curated ‘bundle’ of video streaming providers — as apps on their phones.” As far as the players that will rise to the top — socializing, connection and shared-experiences should be at the center of their plans.

You can download and check out the full report here: https://www.appannie.com/en/insights/market-data/2021-five-things-you-need-to-know-in-mobile/.

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The post 5 Mobile Trends Marketers Should Know for 2021 appeared first on Social Media Week.

http://socialmediaweek.org/blog/2020/11/5-mobile-trends-marketers-should-know-for-2021/

How Facebook is Helping Brands Adapt for the Mindful Consumer

2020 has been a challenge — particularly when it comes to mental health. From online fitness classes to recipe inspiration and DIY projects — consumers have a renewed sense of appreciation for the simpler things in life as they carve out new mindful habits. While this has become apparent, what this will ultimately spell out for the industry is still up for discussion.

Facebook recently embarked on a report to uncover some of the trends that will have a lasting impact on health and well-being and what they mean for brands as they prepare their strategies ahead of 2021.

Here’s a breakdown of some of the key topics and findings.

Self-care as an essential ritual

During a time where widespread working-from-home arrangements have blurred the boundaries between work and leisure, wellness routines and creative pursuits have become instrumental in carving out “me” time. For consumers, this is regarded as essential for relaxation and as a means of entertainment in lieu of regular social events.

Per the report findings, over half (58%) U.S. consumers who have worked on a craft or DIY project for the first time as a result of the COVID-19 pandemic say this is an activity they could see themselves continuing to do for years to come. Further, 80 percent of Americans intend to regularly practice self-care post-pandemic.

What is the moral here for brands? Self-care is no longer a luxury but a necessity. Consumers are more likely to engage in mindful purchases with a treat yourself mentality as opposed to impulsive ones and crave opportunities to create small moments of serenity day-to-day. In turn, there is a tremendous opportunity for brands to step in and reshape their narratives in ways that empower the consumer to establish their own health-building habits.

Altruism and purpose

Seventy percent of survey respondents reported they are now more aware that human activity threatens the climate than they were before the outbreak of COVID-19. Roughly the same percentage (71%) of consumers say they’d lose trust in a brand forever should it be seen placing profit over people.

Beyond helping people care for themselves, it is table stakes for today’s brands to take a stand on social and environmental issues and consumers will be quick to flag when they don’t or an attempt is disingenuous. In this vein, customers want to be thought of as humans, not consumers, and have their values and interests reflected in the companies they support. More than ever, they want the affirmation their purchasing power is being used to create positive change.

The prioritization of brands to display human qualities including empathy, compassion, and kindness is not only one consumers look to in a brand’s external communications, but also across their organization. As an example, 55 percent of U.S. consumers find it important that a brand offers medical and paid sick leave benefits to all employees. In other major markets like the U.K., this figure is even higher at 75 percent.

Social listening and empathetic experiences

As the report refers to it, “future-proofing” is on the rise with consumers tackling tough, longer-term decisions amidst the uncertainty of COVID-19. This ranges from career choices to saving or relocating, and even lifestyle specifics such as diets. More specifically, 75 percent of global consumers plan to eat and drink healthier as a result of the pandemic.

In addition to self-care, this year peace of mind has largely been derived from planning and brands can continue to play an instrumental role in this regard as consumers seek safety and stability. Experiences are varied so this can present obstacles by way of not being able to lean back on a one-size-fits-all strategy. To overcome this, brands must lead with adaptability, practice regular social listening to ensure alignment with values and needs of consumers, and reflect this effort through empathetic messaging.

COVID-19 has not only sharpened the individual level of mindfulness but what it means to be collectively well as a society. Consumers expect brands to step up, be active listeners, and assume responsibility for their communities as definitions of care and wellness evolve. As the brand-consumer relationship faces growing complexity, marketers should focus on several basic questions as their guidepost including who are you marketing to, how can you appropriately target them, and how has their mindset shifted?

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The post How Facebook is Helping Brands Adapt for the Mindful Consumer appeared first on Social Media Week.

http://socialmediaweek.org/blog/2020/11/how-facebook-is-helping-brands-adapt-for-the-mindful-consumer/

How Pinterest is Helping Retailers Through Enhanced Discovery and New Ad Options

While COVID-19 may have closed brick and mortar stores, it also has proven the efficiency in e-commerce when it comes to scaling sales and setting up shop and platforms are finding their role in the shift. Pinterest, most recently introduced including a new storefront profile, faster Catalogs feed ingestion, collections as a shopping ad format, video for collections, automatic bidding, conversion insights and analysis, and an improved product tagging test. This follows a new finding, that is, the number of Pinners engaging with shopping surfaces on Pinterest has grown over 85 percent in the past six months.

Here’s a recap of the latest updates and how you can put them to work for your bramd.

Transforming Shop Tabs to Storefronts

In the absence of the physical in-store browsing experience, discovery is everything. Pinterest is supporting merchants in this regard by giving the storefront profile an overhaul complete with “featured in-stock products organized by category, featured product groups and dynamically-created recommendations.”

With more ways to present their products on the tab, the goal is to encourage more online shopping behavior that nods to the in-store experience. Pinterest is also working on a product tagging option which would allow retailers to tag their products in scene images further instilling a sense of inspiration users of the platform notoriously crave. Finally, when searching for shopping-related ideas users will be shown recommended merchants based on the particular category. For instance, if you search ‘wool coat’ an option for Bluxome would appearch in addition to the product description including a link to purchase and the retail price.

Catalogs feed ingestion and video

Pinterest is also improving its catalog ingestion process. For brands, having an intuitive way to connect their product listings directly to their Pins is tablestakes and the platform is eager to streamline this to take the hassle out of uploading catalogs and shorten the time required to activate shopping ads. Further, merchants will have the option to designate a main asset and a corresponding product image in their uploads to create a multi-image ad unit.

Beyond these more basic updates, the company is also using this opportunity to lean into video, a format that continues to be top of mind. With this feature, brands have the option to apply video as a hero in a Collections ad unit to share their store in more innovative and compelling ways that drive inspiration to action.

As part of its Q2 update, Pinterest revealed that catalog ingestion had grown 10x in the first half of 2020. Chances are this will increase even further as merchants look to add more shoppable Pins to augment sales on the platform and capitalize on the rise of e-commerce.

Automatic bidding & conversion analysis

A primary concern for marketers is ensuring their ad bids align with their objectives.At a high level, automatic bidding taps into internal insights including key metrics to map campaigns to the right users based on their interests, habits, and history.

Pinterest specifically introduced automatic budding for shopping aimed at maximizing sales for brands on the platform in an easy, automatic, and effective way. Advertisers keep control over an ad group’s bid and can adjust as necessary to aim for the maximum number of results while promotions are geared towards users with a history of buying or displaying purchase intent.

“On average, advertisers who tested Automatic Bidding for Catalog Sales saw 28 percent more conversions when optimizing for the ‘Conversion’ event and nearly 29 percent more clicks when optimizing for ‘Click’ event for the same budget,” the company shared.

Lastly, in today’s environment adaptability and a willingness to experiment is a core element of any strategy small or large. To help brands test and see how their campaigns are performing across different objectives Pinterest rolled out a series of new “Conversation Analysis” visualization tools that illustrate how a consumer is completing their path to purchase. By having these fundamental pieces of information presented in a familiar funnel, marketers not only gain a clearer picture of future expectations but immediate new ways to prove impact including comparison of multiple attribution views.

Shoppable Product Pins has increased by 44 percent in 2020, while the number of Pinners engaging within shopping surfaces across the app has grown over 85 percent in the past six months. At 416 million monthly active users, Pinterest’s reach is also expanding. It’s worth a look, and these new tools could further enhance its offering.

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The post How Pinterest is Helping Retailers Through Enhanced Discovery and New Ad Options appeared first on Social Media Week.

http://socialmediaweek.org/blog/2020/11/how-pinterest-is-helping-retailers-through-enhanced-discovery-and-new-ad-options/

Invest in Your Professional Education with SMW+

During the Pandemic, the number one thing that we have heard from our community is that professional learning opportunities are more important to them today, than ever before.

At Social Media Week we have been committed to helping professionals grow in their careers for more than a decade and today, I am excited to share with you the latest iteration of SMW+, our streaming platform that connects you with the smartest minds in our industry through a weekly program of live and on-demand programming.

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Today, the platform hosts over 20 original shows, including The Marketers MBA, hosted by GoDaddy’s Global Head of Social Evan Weiner, a show about trends in consumer marketing hosted by Salesforce’s Director of Market Strategy Mathew Sweezey, Media Genius, hosted by Weber Shandwick’s Head of Brand Randa Stephan, Branding During the Age of Black Lives Matter with Black Enterprise’s Selena Hill and Don’t Forget the Human, with Reddit’s Head of Strategy Will Cady.

I am also hugely proud to announce the launch of a brand new series which we have developed in partnership with Facebook and The 404 called The Business of Empathy. Aimed at marketers across every facet of our industry, The Business of Empathy is a 12-part series that aims to help marketers understand how to apply the principles of empathy to their businesses everyday and learn from empathetic leaders from around the world, including author of Savvy Shiv Singh, design and innovation leads at Pfizer and PepsiCo and author and industry legend Rishad Tobaccowala.

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Our industry is experiencing an extraordinary amount of change and disruption and with this comes a great deal of uncertainty and insecurity. We are convinced that to address this, we must invest in our professional education and set aside invaluable time to learn about the latest and most important trends, best practices and acquire new skills and understanding through services like SMW+.

We asked a number of our SMW+ presenters, what they think about the service, how it benefits them and what they hope you will take away from the content they are hosting on the platform. Here’s what a few had to say:

“SMW+ has been a great platform for uniquely candid, in-depth exploration of the most present ideas in the world of marketing. Topics like empathy, purpose, creativity, measurement, and others aren’t just referenced in discussion on SMW+, they have room to stretch out and breathe; making for a far more enlightening forum for all involved.” — Will Cady, Head of Creative Strategy, Reddit

“SMW+ provides me with a platform to talk to bright and talented people who can offer tangible insight into how they are effective at what they do. Our conversations are candid and cut through the fluff so that viewers can take away lessons that they can apply to their own roles.” — Katie Perry, VP Marketing, Public.com

“SMW+ is a unique destination that provides marketers with the tools, resources, and information they need to cut through the noise in today’s content-driven world. My series, “Branding in the Age of Black Lives Matter,” serves to enrich marketers on how to effectively communicate, engage, and tap into diverse audiences. Not only do viewers learn the best practices and strategies to engage with BIPOC, but I, too, gained a wealth of knowledge from the industry experts, corporate change agents, and influential leaders that I interviewed. From brand activism to effective storytelling to corporate appropriation, these conversations have expanded by understanding of messaging and sharpened my skills as a communicator and content creator.” — Selena Hill, Digital Editor, Black Enterprise Magazine

“SMW+ has been an amazing platform to meet, learn from and network with leaders and peers in our industry. Even as we’re all navigating new (and mostly remote) work scenarios, this platform enables the connections and conversations that help us to keep learning from each other. It’s also been a place where we can take a step back from the daily chaos, hear new perspectives and just think about what’s happening so that it all makes a bit more sense. Even as a presenter, the process of designing content and interviews for each episode of Media Genius made me think a little deeper about the why, so what and now what of it all. I hope that any viewer who tuned into Media Genius got as much information and inspiration as my team and I did creating it.” — Randa Stephan, Head of Brand, Weber Shandwick

Why SMW+?

SMW+ enables digital marketers to become smarter, better informed, and more connected. By joining the platform you will:

  • Learn from the best – Programs are led by the world’s greatest thought leaders, innovators, and marketing practitioners, including speakers from Twitter, Facebook, Google, H&M, Reddit, Amazon, Nestle, Salesforce, GREY.
  • Advance your career – With a wide range of shows and programs available to choose from – take your career to the next level with programs that are customized to suit your goals.
  • Join the SMW community – when times are hard and the future feels uncertain, we can achieve more together than on our own. Access a community of the world’s most dynamic marketers from leading brands, agencies and platforms.

What’s included in your SMW+ subscription?

We have designed the subscription packages to suit your budget, whether you are an independent contractor or employee and have made it very straightforward to activate or cancel your subscription at any time. Here’s what’s included:

  • Monthly, Annual and Teams packages
  • Watch Shows and Episodes live each week
  • Watch Shows and Episodes on-demand
  • Add Episodes to calendar feature
  • Access to SMW Slack Networking Group and Expert Network
  • Free 30min consultation with SMW+ Presenter (Annual only)

The post Invest in Your Professional Education with SMW+ appeared first on Social Media Week.

http://socialmediaweek.org/blog/2020/11/invest-in-your-professional-education-with-smw/

How TikTok and Shopify are Fueling Shoppable Videos

Earlier this year, TikTok announced a $200 million creator fund with a goal of helping more leading creators in its community sustain themselves financially solely through TikTok. More recently, the platform announced a partnership with Teespring allowing creators to sell merchandise they design and create directly to fans via the app itself.

As social commerce continues to proliferate, brands and retailers are recognizing that to rise above the noise they must tap emerging spaces with highly creative and engaged audiences. In this spirit, TikTok and Shopfiy announced a global partnership geared to help more than one million merchants reach highly engaged audiences and drive sales by tapping into TikTok’s global scale.

Helping Shopify Merchants Engage TikTok Users

“The TikTok channel means Shopify merchants—even those without a strong TikTok following of their own yet—can connect with these new audiences using content that feels authentic and genuine to the TikTok experience,” said Satish Kanwar, Vice President of Product at Shopify, in a statement about the new partnership.

At a high level, the partnership enables merchants access to TikTok’s key business features and software as part of its Business Ads manager including the ability to designate which product they want to spotlight. They can also access a variety of TikTok’s ready-made templates to help customize their campaign with their brands’ images, and videos. The tools are already designed for commerce and compatible for “merchants of any size,” so any heavy lifting is removed from the equation.

As a perk, they can claim a $300 ad credit to put toward their first TikTok campaign. Beyond launching ads, merchants can use the software to target specific audiences and track ad performance so they can more easily track for what they’re doing well versus what they can improve on in their next ad.

#ShopBlack Challenge

Prior to its latest push, TikTok had toyed with allowing users to drop e-commerce inks in their bios, launched ‘Shop Now’ buttons for brands to incorporate into their videos, and introduced shoppable components to hashtags with Hashtag Challenge Plus, it’s e-commerce feature.

Along the vein of hashtags as a commerce function, as part of the partnership TikTok and Shopify are hosting a co-branded #ShopBlack challenge scheduled to run from November 10 to November 15. The effort will feature products from over 40 merchants in a powerful testament to the responsibility and meaningful opportunity for today’s social platforms to support the notion that societal issues like racial equality and business growth are connected efforts. Specifically, by serving as an outlet through which Black entrepreneurs can share their stories and inspiration as business owners within the larger TikTok community.

Separately, Shopify released its own Black Business Directory through which users can discover and buy from Black Shopify merchants. The platform also recently announced its partnership with Operation Hope to create one million Black-owned businesses by 2030.

Simplifying social commerce

This partnership is just one example that speaks to the growing social commerce movement, a trend that has been accelerated by the coronavirus. As the physical stores closed in 2020 and sent massive traffic to online destinations, platforms spanning Facebook, Instagram, and Pinterest rushed to update their shopping features. Mobile-apps are the shopping malls of the internet.

Content can be moved more cheaply and quickly than ever before and there are new ways to make it to ensure it stands out above the crowd. The influx of social channels as retail avenues doesn’t come without its own challenges, however.

“One of the concerns brands have with [the] growth of e-commerce across social, retailers and their own .com is that it requires managing multiple retail streams,” shared Jess Richards, EVP and Managing Director of Commerce at Havas Media Group. “The connectivity with Shopify for Merchants can simplify the approach.”

In an era of empowered consumers, experiences should be the primary focus for brands — and these have to be easy-to-navigate, streamlined, and delivered in hyper-relevant formats that match the space and flow of communication. Video is one of these expanding areas worth watching.

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The post How TikTok and Shopify are Fueling Shoppable Videos appeared first on Social Media Week.

http://socialmediaweek.org/blog/2020/10/how-tiktok-and-shopify-are-fueling-shoppable-videos/

How Pinterest is Advocating for Underrepresented Communities and Cultural Sensitivity

Earlier this year, in a push to create a more diverse community and deliver unique and hyper-refined results for every person, Pinterest upgraded its skin tone feature launched initially in 2018 and opened it to more regions including the UK, Canada, Australia, and New Zealand. The move was fueled by earlier research that found over half (60%) of the top 100 search terms for skin-related searches on the platform also included a tone.

Today, Pinterest is furthering its commitment to underrepresented users and demonstrating that it understands its users can’t feel inspired if they don’t feel represented. Here’s a breakdown of what the platform has in the works.

A new self-identification tool

Following its recent introduction of Story Pins and curated spaces, Pinterest is committed to ensuring that 50 percent of the managed creators it works with come from underrepresented groups.

“As we continue to build a platform for everyone, it’s important that the ideas Pinners discover and take action on are inclusive of our global community…We’re continuing to make progress on our commitments to support meaningful change—whether it’s increasing the discoverability of diverse ideas to reflect our hundreds of millions of Pinners, using our marketing channels to help drive change or our amplifying creators from all backgrounds and experiences.” the platform shared in the official announcement.

Pinterest further explained that its aim is to have those who self-identify via its upcoming tool see their content in key areas across the platform including the Today tab, Shopping Spotlights and the Pinterest Shop. This will all be centrally managed by retailers, creators, and advertisers through the Community Information tab in the settings menu — but the catch is these must be registered business profiles.

“Make the World See All Beauty” Campaign

As part of this event and in partnership with advertising agency 72andSunny, Pinterest also kicked off its newest campaign “Make the World See All Beauty,” including a social film and V Magazine cover wrap which shines a light on 10 creators pushing the boundaries and driving the conversations surrounding diversity and inclusion. The film highlights some of their personally captured content with the goal of displaying a more representative future — one where the beauty world sees all variations of beauty.

The campaign will go live on Pinterest creator social channels and YouTube in addition to exclusive content in Story Pins. Participating creators include Nyma Tang, Kiitan Akinniranye, Tennille Murphy, Kiitan Akinniranye, and Nam Vo.

Differentiating between appropriation and appreciation

In an effort to use an atypical Halloween and holiday season to drive awareness about cultural sensitivity — Pinterest earlier this month announced that it would implement informational prompts into key searches as people planned their unique celebrations at home.

“Many people may not know that certain costumes are appropriations of other cultures. As a platform for positivity, we want to make it easy to find culturally-appropriate Halloween ideas, and bring awareness to the fact that costumes should not be opportunities to turn a person’s identity into a stereotyped image,” the platform explained.

To help brands and Pinners give additional consideration to the campaign tie-ins and decisions around these celebrations, searches — like for “Day of the Dead costumes” — will now show a Pin at the top of results with information curated by Pinterest employee group PIndigenous and experts such as Dr. Adrienne Keene on how to celebrate thoughtfully and respectfully. Additionally, the platform will limit recommendations for costumes that appropriate cultures.

Whether in the context of Halloween or otherwise, these conversations are integral to advancing as a society and an industry. The Black Lives Matter movement has fundamentally altered the advertising industry and accelerated the need for brands to tackle tough questions head-on including how they define terms including “diversity” and “inclusion” within their own organization but also how that is manifested in their messaging to consumers. With this, they also have an important role to play in understanding the difference between performative action and a real, long-term strategy and commitment to DE&I.

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The post How Pinterest is Advocating for Underrepresented Communities and Cultural Sensitivity appeared first on Social Media Week.

http://socialmediaweek.org/blog/2020/10/how-pinterest-is-advocating-for-underrepresented-communities-and-cultural-sensitivity/