Category: Business Goals

Proof that Gavin Preston can help you to double your business…

As the Gavin Preston team sat down for their months review, they had good news to share with Jane and George…

“You’ve done it! 

I’ve just finished the numbers and I’m delighted to tell you your business has not only grown, it’s doubled since we started to work together. 

AND it’s only taken you 11 months!”

You should have seen the look on their faces (and mine to be honest).

The sheer delight and sense of pride was palpable!

Yet, it all started less than a year before, when an overworked and frankly demoralised couple called me to ask for help. 

Jane and George had taken over a business his mother had set up 20 years previously and in the two years they’d been running it, they’d hit absolute rock bottom. 

The poor things were working six days a week (starting at 3 am and often only finishing at gone 9 at night). 

The staff were demotivated and obstructive, with very low morale. 

Customers were continually complaining and causing trouble. 

The business was barely breaking even. In fact, it lost money almost every month.

George was particularly worried about Jane.

She had dark grey bags beneath her eyes, was utterly exhausted from months of struggle and disappointment. She was completely worn out and it was beginning to affect hear health.

George wasn’t much better, though together they just soldiered on.


Together, they had a dream.

They knew deep in their hearts their business had potential. If only they could take the right actions to bring it out. 

They wanted to create employment opportunities for local people – as the business was in a close-knit rural area. 

They had great products and they wanted to exploit its WOW factor. 

They desperately wanted to give their children a great start in life and provide them with the best education possible. 

What’s more, they had total clarity on what they wanted to achieve.


Over the next few months we devised a thorough plan of how we could overhaul staff issues, streamline production and sales, boost customer satisfaction to create regular repeat business and most importantly significantly increase profits and personal income.

The result, in under 12 months, Jane and George have a happy and motivated team dedicated to the business. 

They regularly take time out and family holidays together.

The children are receiving the education their parents had dreamed they could have.

Jane and George are happy, excited, more relaxed and now highly rewarded.


The business has doubled in turnover and profits. 

But that’s not all
We continued to work together. Jane and George have gone on to double their business not once, but twice again

AND, we’re currently working to do this for a FOURTH time 

Now, you may be wondering… 

What’s the secret?

Are Jane and George exceptional super-humans?

Well, frankly, no. They’re not! They’re just like you.

But they have done a few things differently to most people.

First they’ve used just a few of my strategies and then gone and taken fast, effective and meaningful action.

And to help you do the same I have set up two Double Your Business Business Training Workshops in Bristol and Cardiff for November & December.

To register on to one of our next two Double Your Business Events, in either Bristol or Cardiff in order to find out how this business growth can be achieved, please click the link to the business growth event that’s in the area best for you!

   Cardiff Business Event in December – Double Your Business
Bristol Business Event in November – Double Your Business  

P.S. Important: This proves you can double your business and repeat that success with just two things. The right mind-set and the right tools.

Best wishes

Gavin Preston
Gavin Preston Ltd |

Gavin Preston Ltd, Connaught House, Riverside Business Park, Conwy, LL32 8UB, United Kingdom 0845 468 0271

New Seminar announced for #IntrobizExpo 2016 – Gavin Preston – Double Your Business: How to scale with certainty…

We are proud to announce a new seminar agreed for the Introbiz Expo 2016 in November.    Gavin Preston will be presenting – “Double Your Business: How to scale with certainty” In the Seminar you can learn the strategy and theories about how you can quickly double your business. About Gavin Preston    Gavin Preston: […]

3 main #Business Goals for any business

New post on Online Marketing Hub

The Only 3 Business Goals You Ever Need
by christopherjanb

Are You Focused On The Wrong Objectives?

Before you say, sales, sales, sales, understand that every company is in business to create sales that yield profits.

To this end, you need to focus on the right business goals.

Sales by themselves aren’t enough to generate profits. Your top line can keep increasing but if your costs are so high that you loose money with every sale, you’ll eventually go out of business.

Back in its early days in the mid to late 1990s, Amazon sold books at 50% off their cover price.

At the time, book margins were 45-50%; this was the amount that book retailers paid to purchase the books. I know this because at the time I competed with Amazon. I ran 6 book clubs for the US division of Bertelsmann, known as Bookspan.

Once you add the cost of marketing, shipping and operations to the cost of the books Amazon sold, the firm had little or no money left to cover other costs, let alone contribute to profits.

Why did Amazon do this? Because Jeff Bezos had a long-term vision for Amazon focused on customers. Specifically,

Amazon built its housefile of customers to grow their business. In the process, it collected a lot of information about them and their purchase behavior.

Amazon developed customer loyalty that’s become the core of their business. They’re the only ecommerce site that still requires customers to sign in before purchasing. As a result, Amazon can send prospects appropriate messaging if they leave products in their shopping basket.

While you probably can’t shake Amazon from their dominant online commerce position, you can learn how to improve your business.

The ONLY 3 business goals you ever need
Like Amazon, your firm must focus on 3 key business goals to build your base of profitable customers.

1. Acquire new customers.

These are members of your target market who have never purchased from your company before.

Understand that if you only focus on acquiring new customers, you’ll have a very high churn rate, the number of customers who leave as a percentage of your total customer base.

Also, you won’t have the opportunity to recoup the money you invested in acquiring the buyer in the first place.

Actionable Marketing Tips:

Develop your marketing persona to better understand your target market since they’re similar to your existing customers. Based on recent Content Marketing Institute and MarketingProfs 2015 B2B Content Marketing Budgets, Benchmarks and Trends for North America research, companies create an average of 4 personae. (Here’s the full analysis of the research.)
Examine who is purchasing from your competitors and near substitutes. Take your blinders off and consider both direct competitors and broader based competitors. One of the biggest mistakes I find marketers make is thinking very specifically when they assess competitors.

2. Retain existing customers.

Many marketers are on a hamster wheel; they continue to attract and convert new customers without trying to mine their current buyers for additional sales.

Yet retention sales are more profitable since you don’t need to pay for media and advertising to promote them, that’s a sunk cost that you’ve already absorbed.

On-going promotion in the form of content marketing and social media enables your firm to generate more profitable sales since you know your audience and have a way to connect with them without finding them again on third party media. (Here are 3 types of post-purchase content.)

Actionable Marketing Tips:

Encourage additional purchasing with the first sale. When customers checkout, offer them related or additional products. This is easiest to do when you’ve got a coordinated product database. If you don’t have a database, just offer customers your most popular product – not your most expensive one!!!
Provide a good customer experience. Roughly 20% of customers leave and NEVER return due to a poor customer interaction.
Include another offer with the purchase receipt. Customers are most excited about your company when they first purchase. Take advantage of this. Provide relevant information to improve purchase use and make them a related offer. Ask for reviews and social shares.
Create a series of relevant, non-promotional information. 64% of customers want to be contacted via email or text. Based on purchases and marketing personae, offer regular targeted content. Use email with links to your products.
Send regular content. Don’t be a nag. Send on-going promotions on a schedule that correlates with your editorial and promotional calendars. Be careful not to over mail your customers and prospects.
Skip the overt promotion. Remember that today’s savvy customer doesn’t want to be sold.

3. Reacquire former customers.

Get customers who have stopped buying from you to purchase from your firm again. Go for the ones that were profitable. They’re less expensive to acquire since you already have their contact information and don’t need third party media or advertising. (If they’ve unsubscribed from an email list, then you can’t contact them again!!!)

Getting a former customer to buy from your company again creates a second lifetime value. Therefore you can make them an offer to purchase again.

Actionable Marketing Tips:

Find out why customers stop buying from you. Where possible get additional feedback as to the specific reason an existing customer is leaving. While they may not be forth coming about the reason, try to incorporate this question into your customer service and sales processes.
Assess your customer file on a regular basis to determine when customers have stopped purchasing from your company. Don’t just arbitrarily decide. Instead re-market them after they haven’t purchased in a specific timeframe that’s related to your product usage cycle.
Send past customers a special offer to start purchasing from your firm again. It’s a good idea to make a few regular promotions before you try a winback offer.

The bottom line is that customers are your firm’s lifeblood. You need people to keep purchasing from your organization or you’ll go out of business.

Therefore, the ONLY 3 business goals your company ever needs focus on your customer base. You need to acquire new customers, get your current customers to buy more or related products, and reacquire former customers.

What do you do to keep your customers purchasing from your firm?

Happy Marketing,
Heidi Cohen

Heidi Cohen is the President of Riverside Marketing Strategies.
You can find Heidi on Google+, Facebook and Twitter.

For more about This Article or Content Marketing see:

The 3 main #Business Goals for any business page posted “By Mike Armstrong”